Adobe Animate
Ryan Drow
Learning Designer
2706 Diane Lane, Hibbing,MN
Summary
Award winning Learning Designer equipped with over 2 years of instructional design and teaching/facilitation experience. Education background in graphic design and web design: Associate of Applied Science Degree - Multimedia Specialist. Innovative and detail-oriented; geared towards building effective and engaging learning solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Learning Designer
Delta Air Lines
01.2022 - Current
- Developed comprehensive eLearning courses and training materials, leveraging instructional design principles to enhance learning outcomes and user engagement
- Collaborated with SMEs to identify learning objectives and tailored content to meet diverse learner needs across various departments
- Utilized various eLearning development tools to create interactive and engaging learning modules
- Evaluated effectiveness of training programs through analysis of learner feedback and engagement metrics to continuously improve content quality
Lead Customer Experience Specialist
Delta Air Lines
01.2020 - 01.2023
- Increased team efficiency and performance through monitoring specialists' productivity and providing personalized coaching
- Implemented tailored individual development plans with team members to increase their success while pursuing career goals
- Fostered inclusive workplace environment by demonstrating honesty, integrity, and respect while engaging in meaningful conversations
- Provided recognition to team members by celebrating performance highlights and milestones to boost motivation and morale
Learning Support Team (LST)
Delta Air Lines
4 2018 - 9 2021
- Taught in person and virtual courses for multiple lines of business within Reservations and Customer Care department
- Assessed individual needs to develop effective training plans in order to unlock each student's maximum potential
- Quickly adapted training plans as needed while keeping learner needs and timelines in mind
- Performed continuous evaluations of training content in order to enhance delivery and improve effectiveness
Customer Experience Specialist/Supervisor
Delta Air Lines
08.2015 - 01.2020
- Handled customer inquiries, concerns, and complaints by providing appropriate solutions and creative alternatives to achieve resolution
- Assisted with disability related requests to ensure high quality of these services and protection of customer rights while remaining DOT compliant
- Provided over-the-phone support for other specialists by demonstrating advanced technical knowledge and troubleshooting skills
- Assisted inconvenienced customers through service recovery guidelines to ensure customer retention and loyalty
Education
Associate of Science - Multimedia Specialist
Hibbing Community College
Hibbing, MN 08.2010 - 06.2012
High School Diploma -
Chisholm High School
Chisholm, MN 09.2006 - 06.2010
Skills
Adobe Creative Cloud
Software
Adobe Audition
Adobe Captivate
Adobe Character Animator
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe Premiere Pro
Articulate 360
LightWave 3D
Microsoft Excel
Microsoft PowerPoint
WalkMe
Accomplishments
DevLearn 2023 - DemoFest Winner: Best Blended Learning Solution
Timeline
Learning Designer
Delta Air Lines
01.2022 - Current
Lead Customer Experience Specialist
Delta Air Lines
01.2020 - 01.2023
Customer Experience Specialist/Supervisor
Delta Air Lines
08.2015 - 01.2020
Associate of Science - Multimedia Specialist
Hibbing Community College
08.2010 - 06.2012
High School Diploma -
Chisholm High School
09.2006 - 06.2010
Learning Support Team (LST)
Delta Air Lines
4 2018 - 9 2021
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