Ryan Drummond

Bartender Shift Manager

Toni’s Gaming Parlor

01.2020 - 04.2025

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

CNA

Addus Home Health Care

03.2012 - 04.2025

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Bartender Shift Manager

Lingers Martin Bar

06.2013 - 02.2020

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank, and stocked service bar.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Served high customer volumes during special events, nights, and weekends.
Obtained cash bank and stocked service bar to prepare for operation.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Summary

Overview

Work History

Bartender Shift Manager

CNA

Bartender Shift Manager

Education

GED - General Studies

Skills

Timeline

Bartender Shift Manager

Bartender Shift Manager

CNA

GED - General Studies

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