RYAN DUARTE
Elk Grove,CALIFORNIA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expert in identifying and resolving complex customer problems across multiple platforms. Skilled at offering customers easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
Work History
Chick-fil-A Team Member
Chick-fil-A
04.2023 - 08.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Served orders to customers at windows, counters and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Technical Support
Grand Canyon Education
03.2022 - 04.2023
- Calls, chats, emails, and social media requests regarding online classroom access from students
- Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup
- Handles advanced issues related to browser troubleshooting for supported applications
- Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem
- Works with team members and other GCU departments on behalf of the customer to resolve issues
- Consistently meets first contact resolution metrics.
- Works alternate shift hours as assigned to handle the call in/ticket requests
- Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines
- Determine when to escalate issues to management level for assistance
- Inform management of persistent and recurring issues
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution
- Navigate frustrated customer situations
- Work independently with discipline in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
- Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
Education
Bachelor of Science - Information Technology W Emphasis In CyberSecurity
Grand Canton University
Sacramento, CALIFORNIA05.2020
Bachelor of Science - Information Technology W Emphasis In CyberSecurity
Grand Canton University
Phoenix, AZ04.2024
Skills
- Customer Service Expertise
- Teamwork and Collaboration
- Verbal and Written Communication
- Organizational Skills
- Multitasking and Prioritization
- Friendly and Patient
- Complaint Resolution
- Call Center Operations
- Support Ticket System Management
- Technical Troubleshooting
- Reliable and Responsible
- Customer Transactions
Timeline
Chick-fil-A Team Member
Chick-fil-A
04.2023 - 08.2023
Technical Support
Grand Canyon Education
03.2022 - 04.2023
Bachelor of Science - Information Technology W Emphasis In CyberSecurity
Grand Canton University
Bachelor of Science - Information Technology W Emphasis In CyberSecurity
Grand Canton University
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Athena MaganaAthena Magana
Culinary Specialist at Army ReservesCulinary Specialist at Army Reserves