Ryan Dukes
General Manager
Ellicott City,MD
Summary
Accomplished General Manager at All American Steakhouse and Sports Theater, adept in Operations Management and Team Leadership. Spearheaded initiatives that increased efficiency and significantly reduced overhead by %% within 4 months. Cultivated enduring client relationships, excelled in P&L Management, and led diverse teams to surpass revenue targets, demonstrating exceptional verbal and written communication skills.
Overview
5
5
years of professional experience
Work History
General Manager
All American Steakhouse and Sports Theater
11.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversee all operations for an 80-seat lunch and dinner restaurant; annual revenue of $$
- Analyzed sales data, identifying trends and growth opportunities and increased sales by %%
- Reduced restaurant overhead by %% in 4 months
- Day to day management of 25 FOH and 14 BOH employees
- Performed monthly inventory of bar and restaurant inventory
- Negotiated with suppliers on pricing, conditions, and payment terms of materials
- Conducted frequent audits on kitchen overall operations to ensure food safety, sanitation, and standards are followed
- Reviewed, prepared, and discussed the projected P/L statement with managers.
Manager
All American Steakhouse and Sports Theater
06.2023 - 11.2023
- Produced weekly staff schedules for XX servers
- Opened and closed the restaurant as per assigned schedule
- Responsible for all closing duties, drawer count, bank drop, POS batch reports, ???
- Conducted inspections in all areas of the restaurant prior to opening and closing
- Scheduled preparatory meetings with kitchen crew and staff
- Trained and oriented new personnel on menu items, daily specials, and promotions
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server / Hostess
All American Steakhouse and Sports Theater
06.2019 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated product knowledge and upselling techniques, increasing average checks size by 17%
- Created a training and development program for new servers, raising team's overall performance.
Education
Associate of Science - Business
Northern Virginia Community College
Woodbridge, VA 05.2001 -
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Leadership and team building
Expense Control
P&L Management
Verbal and written communication
Timeline
General Manager
All American Steakhouse and Sports Theater
11.2023 - Current
Manager
All American Steakhouse and Sports Theater
06.2023 - 11.2023
Server / Hostess
All American Steakhouse and Sports Theater
06.2019 - 06.2023
Associate of Science - Business
Northern Virginia Community College
05.2001 -
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