Ryan Dunn
Wimberley
Summary
Hands-on professional with experience leading retail operations, training and instructing scuba divers, and maintaining technical equipment in safety-critical environments. Known for staying calm under pressure, solving problems efficiently, and supporting both customers and teams with clear communication and strong organization. Brings a diverse background in management, instruction, logistics, and safety, with a practical, reliable approach to every role.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Scuba Diving Instructor
Tom’s Dive & Swim
Austin, TX
11.2022 - Current
- Teach recreational scuba courses including entry-level and specialty certifications.
- Supervise in-water training groups of up to 8 students, ensuring safety and skill development.
- Conduct gear fittings and assist students with equipment selection and training requirements.
- Support dive class scheduling, preparation, and logistics.
- Collaborate with government agencies on training classes and equipment provisioning.
- Assist in developing and submitting government service bids.
- Developed customized lesson plans to enhance student engagement and learning outcomes.
- Conducted thorough equipment checks to ensure safety and readiness for all diving activities.
- Mentored junior instructors, fostering professional development and adherence to best practices.
- Implemented feedback mechanisms to refine training programs based on student performance and satisfaction.
- Executed risk assessments prior to dives, ensuring compliance with safety regulations and standards.
- Enhanced operational efficiency by streamlining scheduling processes for dive courses and excursions.
- Increased safety awareness among students through comprehensive instruction on diving equipment, procedures, and emergency protocols.
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Developed strong rapport with students through effective communication skills and genuine enthusiasm for scuba diving education.
- Improved student retention rates by creating engaging lesson plans that catered to different learning styles and abilities.
- Collaborated effectively with dive shop staff to coordinate equipment rentals, tank refills, and gear maintenance tasks.
- Provided valuable insight into local dive sites by conducting thorough research on natural features, currents, visibility conditions, and marine life habitats.
- Facilitated open water dives for students, emphasizing proper buoyancy control, underwater communication, and buddy system procedures.
Retail Manager
Tom’s Dive & Swim
Austin, TX
05.2021 - Current
- Directed daily store operations to enhance customer experience and maximize sales performance.
- Trained and mentored staff, fostering a collaborative team environment focused on achieving store goals.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving informed decision-making for promotional campaigns.
- Established visual merchandising standards that elevated brand presentation and attracted customer engagement.
- Developed employee training programs, improving service delivery and operational efficiency across departments.
- Collaborated with suppliers to negotiate pricing agreements, enhancing product assortment and profitability.
- Led community outreach initiatives, strengthening brand presence and building customer loyalty in local markets.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution../
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Scuba Equipment Repair Technician
Tom’s Dive & Swim
Austin, TX
05.2021 - Current
- Perform inspection, diagnostics, repair, and routine maintenance on BCDs, regulators, tanks, and dive computers.
- Troubleshoot equipment issues to ensure compliance with safety and manufacturer standards.
- Maintain detailed service records and ensure proper documentation.
- Assist customers with gear selection, fittings, and technical explanations.
- Support inventory control for repair parts and service tools.
- Ensure shop equipment and service areas meet safety and quality standards.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency in the workshop.
- Trained junior technicians on best practices for equipment troubleshooting and repair techniques.
- Implemented inventory tracking system for parts, reducing downtime during repairs and improving order accuracy.
- Developed standard operating procedures for equipment inspections, ensuring compliance with industry regulations.
- Led quality control initiatives to identify recurring issues, driving improvements in repair methods and customer service outcomes.
- Maintained a safe work environment by adhering to safety protocols and ensuring proper use of equipment.
Amazon Warehouse Associate
Amazon
Buda, TX
12.2020 - 05.2021
- Fulfilled customer orders in a fast-paced logistics environment.
- Maintained accurate inventory while following strict safety protocols.
- Met productivity targets and quality standards under tight deadlines.
- Followed precise package placement and scanning procedures.
- Operated material handling equipment to ensure efficient loading and unloading of shipments.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize order fulfillment processes.
- Conducted regular safety inspections to uphold workplace safety standards.
- Assisted in training new associates on warehouse procedures and best practices.
- Monitored stock levels and replenished supplies as necessary to meet operational demands.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Delivery Driver
Papa John’s
Kyle, TX
04.2020 - 12.2020
- Delivered pizzas and other food items efficiently to customers, ensuring timely service.
- Maintained vehicle cleanliness and operational readiness for safe deliveries.
- Navigated routes effectively to optimize delivery times and reduce fuel consumption.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Coordinated with team members to manage peak delivery hours smoothly.
- Trained new drivers on delivery protocols and safety measures to enhance team performance.
- Monitored inventory levels of supplies, reporting shortages to management proactively.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Security Guard
Venture Out
Florida Keys, FL
03.2020 - 04.2020
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols, identifying and reporting potential hazards.
- Responded to emergencies and incidents, coordinating with law enforcement as needed.
- Implemented access control procedures to regulate entry of personnel and visitors.
- Trained new staff on security protocols and emergency response procedures.
- Developed incident reports detailing security breaches and resolutions for management review.
- Collaborated with management to improve safety measures and response strategies.
- Mentored junior guards, enhancing team performance and operational efficiency.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
High School Diploma -
Wimberley High School
Wimberley, TX05.2020
Skills
- Retail Operations & POS Systems
- Inventory Management & Stock Control
- Staff Supervision & Scheduling
- Customer Service & Conflict De-escalation
- P&L Analysis, Budgeting & Forecasting
- Sales Reporting & KPI Tracking
- Scuba Instruction & Training
- Scuba Equipment Repair & Maintenance
- Emergency Management, CPR / First Aid
- Security & Surveillance
- Loss Prevention
- Logistics & Time Management
- Equipment Diagnostics & Technical Troubleshooting
- Government Contract Compliance
- Patience and empathy
- Leadership qualities
- Customer Service-oriented
- Environmental conservation awareness
- Adaptive teaching methods
- Deep diving techniques
- Advanced buoyancy control
- Emergency first response
- Nitrox diving proficiency
- Emergency management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
Timeline
Scuba Diving Instructor
Tom’s Dive & Swim
11.2022 - Current
Retail Manager
Tom’s Dive & Swim
05.2021 - Current
Scuba Equipment Repair Technician
Tom’s Dive & Swim
05.2021 - Current
Amazon Warehouse Associate
Amazon
12.2020 - 05.2021
Delivery Driver
Papa John’s
04.2020 - 12.2020
Security Guard
Venture Out
03.2020 - 04.2020
High School Diploma -
Wimberley High School