Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Duong

Ryan Duong

Project Coordinator
Santa Clara,CA

Summary

Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

5
5
years of post-secondary education
3
3
years of professional experience

Work History

Project Coordinator I

Astreya Partners Inc.
Mountain View, CA
06.2021 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Obtained case history and gathered triage information to determine appropriate avenue for care
  • Managed over 50 triage bugs per week.

Hardware Support Technician II

Astreya Partners Inc.
Mountain View, CA
11.2019 - 06.2021
  • Provide procurement, inventory management, distribution and logistics services for pre-market consumer electronics.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Created databases and spreadsheets to improve inventory management accuracy.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Handled 15 exchanges per day to address customer inquiries and concerns

Specialist

Apple
Cupertino, CA
11.2018 - 11.2019
  • .Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Supported business teams with proper equipment resulted in $25,000 in new revenue.

Education

Bachelor of Science - Business Administration And Management

San Jose State University
San Jose, CA
08.2014 - 05.2019

Skills

    Technical Analysis

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Timeline

Project Coordinator I

Astreya Partners Inc.
06.2021 - Current

Hardware Support Technician II

Astreya Partners Inc.
11.2019 - 06.2021

Specialist

Apple
11.2018 - 11.2019

Bachelor of Science - Business Administration And Management

San Jose State University
08.2014 - 05.2019

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Ryan DuongProject Coordinator