Ryan Eby
Denver,CO
Summary
Dynamic and results-driven Product Manager with an MBA and over 8 years of experience in B2C and B2B financial software. Specializes in defining product strategy and fostering collaboration among cross-functional teams to achieve measurable outcomes. Proven track record of enhancing user experiences and implementing impactful platform improvements that drive revenue growth and operational excellence. Expertise in translating complex technical concepts for diverse audiences while consistently challenging the status quo to exceed business objectives. Committed to leveraging a strategic mindset and innovative approach to deliver exceptional product solutions aligning with market needs.
Overview
12
12
years of professional experience
Work History
Group Manager- Global Product
Convera
03.2022 - Current
- Directed the education payments product, aligning a clear roadmap with business objectives to drive $60M in annual revenue from 900+ clients across 12 countries.
- Managed and mentored a cross-functional team of 3 Product Managers and 20+ engineers, fostering collaboration to improve consumer-facing product features, resulting in enhanced user satisfaction and engagement.
- Defined and executed strategic product development plans for three engineering teams, maintaining a prioritized backlog and measurable objectives to continuously improve user experiences in a competitive landscape.
- Led product strategy for an enterprise case management system, building the platform from inception to accommodate 350 internal processes across 50 teams within 18 months.
- Directed a diverse team of 5 Senior Product Managers and 50+ engineers, collaborating with senior technical leads to integrate AI and ML tools that streamlined user experiences and operational functionality.
- Built a robust API ecosystem that streamlined integration processes for both internal teams and external partners.
- Championed cross-functional collaboration and stakeholder engagement to define clear product roadmaps and success metrics, ensuring alignment with overarching business strategies and continuous product improvement.
Senior Manager- Global Product
Western Union
08.2019 - 03.2022
- Supported the management of the B2C education payments product at a global level.
- Led projects to develop, deploy, and manage several key pieces of product functionality to improve consumer user experience, expand payment coverage, and drive incremental revenue. A few of these projects are outlined below.
- Enhanced an industry-leading refund platform that streamlined global order processing and significantly increased consumer satisfaction.
- Developed an interactive chatbot that efficiently managed user inquiries, significantly improving user experience within the interface.
- Integrated Worldpay to streamline and enhance global credit card processing, resulting in improved transaction efficiency.
- Managed web analytics reporting to uncover insights to inform product development and client support strategy.
- Supported the management of the product development pipeline by intaking client feedback to inform strategy, writing stories to outline product functionality, communicating requirements to the development team, planning, and executing UAT testing.
- Worked directly with support teams to outline operational procedures to handle fund settlement, student support, and exceptions with incoming and outgoing payments.
- Strengthened partnerships with key payment providers, driving enhanced collaboration and improved payment solutions.
Manager- US Digital Marketing
Western Union
05.2018 - 08.2019
- Managed all content, design, SEO, and user experience for US website and application.
- Led the redesign and migration to a mobile responsive platform of all US Marketing landing pages.
- Integrated SEO insights to increase organic traffic. Traffic increased by 66%.
- Tested and learned new page enhancements across transactional and non-transactional landing pages, leading to improved user engagement and conversion rates.
- Led the US marketing team's reporting and analytics for website and app performance.
- Coordinated app-based marketing and app store presence for the US.
Assistant Manager- Digital Marketing
Western Union
06.2017 - 05.2018
- Managed all content, design, SEO, and user experience for US website and application.
- Led the redesign and migration to a mobile responsive platform of all US Marketing landing pages.
- Integrated SEO insights to increase organic traffic. Traffic increased by 66%.
- Tested and learned new page enhancements across transactional and non-transactional landing pages, improving user engagement and conversion rates.
- Led the US marketing team's reporting and analytics for website and app performance.
- Coordinated app-based marketing and app store presence for the US.
Senior Account Executive- Digital Project Manager
Promotion Execution Partners
03.2014 - 06.2017
- Account Executive- Digital Project Manager
- Account Coordinator
Digital Marketing Intern
MintTwist
05.2013 - 08.2013
Education
Master of Business Administration -
Colorado State University
12.2022
Bachelor of Science - Journalism, Strategic Communications
University of Kansas
12.2013
Skills
- Skills: Strategy & Roadmap Planning, Project Coordination, Cross Functional Communication, API Design & Development, API Integration, People Management & Team Leadership
- Systems: Figma, JIRA, Confluence, Lucidchart, WordPress, Power BI, Chat GPT, CoPilot, Quantum Metric, Smartsheet, Microsoft Office, Google DoubleClick, Facebook Insights, Facebook Ads Manager, Brightedge, Amplitude, Omniture, Sensor Tower
Timeline
Group Manager- Global Product
Convera
03.2022 - Current
Senior Manager- Global Product
Western Union
08.2019 - 03.2022
Manager- US Digital Marketing
Western Union
05.2018 - 08.2019
Assistant Manager- Digital Marketing
Western Union
06.2017 - 05.2018
Senior Account Executive- Digital Project Manager
Promotion Execution Partners
03.2014 - 06.2017
Digital Marketing Intern
MintTwist
05.2013 - 08.2013
Bachelor of Science - Journalism, Strategic Communications
University of Kansas
Master of Business Administration -
Colorado State University