Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan E. Clark

Atlanta,GA

Summary

Restaurant manager with 15 years of experience in optimizing operations and improving customer satisfaction. Expertise in manager development, training, and effective communication with guests and teams. Proven skills in problem solving, operations management, sales growth, and social media marketing. Committed to delivering exceptional dining experiences while upholding high standards of food quality and service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Manager

Shane's Rib Shack
Central, GA
09.2023 - 05.2025
  • Direct sales and profitability of multi-unit operations that generated approximately up to $7 million annually.
  • Decreased the restaurant's controllable deviation by monitoring supplies, food, paper, and product usage by generating accurate sales forecasting.
  • Led the company with the lowest cost of goods sold through ongoing manager training, managing inventory levels, monitoring waste, and product validation.
  • Provided the store manager's feedback through daily store visit forms, with heightened focus on food quality, food safety, cleanliness, organization, brand standards, and execution.
  • Boosted staff morale through recognition boards and pins, which helped our locations maintain one of the lowest hourly turnover rates.
  • On average, we doubled Guest Satisfaction Survey scores by encouraging a Guest First culture and valuing the belief that every guest should leave happy.
  • Orchestrated a manager development plan that fostered growth and retention.
  • Attributed to an increase in food quality scores through line checks, recipe adherence validation, temperature audits, and ongoing recipe specification assessments.
  • Planned, organized, facilitated, and executed catering orders to build outside sales with all units.
  • Instilled a people-first culture by doing daily wellness check-ins with staff.
  • As a corporate liaison to in-store operations, I worked closely with accounting, marketing, IT, operations, human resources, and finance teams to support the day-to-day initiatives set forth by the company.
  • Displayed devotion to the importance of training by facilitating trainer meetings, trainee surveys, and training folder audits.
  • Maintained and ensured restaurant cleanliness by administering a standard cleaning schedule to be checked biweekly.

Senior Operations Manager

The Cheesecake Factory
Atlanta, USA
05.2018 - 09.2023
  • Drove direct sales and profitability for upscale casual dining restaurant generating up to $13 million annually.
  • Supervised, guided, and developed eight managers and over 300 hourly staff members.
  • Honored with Manager of the Quarter award in Q2 for demonstrating exceptional leadership and embodying company culture.
  • Leveraged extensive product knowledge of over 250 made-from-scratch menu items to achieve salary progression and annual promotions.

General Manager/Area Sales Manager

Chili's Grill & Bar
Charlotte, USA
03.2012 - 03.2018
  • Collaborated with the Director of Operations to plan, drive, and execute marketing strategies to achieve positive comp sales of 8 units.
  • Constructed a successful hourly development plan that led to the promotion of 12 team members.
  • Through positive recognition and fostering open dialogue, created an environment that allowed the restaurant to score a 100% during the fall employee satisfaction survey.
  • Hosted weekly conference calls with unit leaders and GMs to orchestrate sales building initiatives.
  • Facilitated a bar profit plan that achieved alcohol cost budgets and lowered alcohol variances.
  • Expanded area restaurants' community involvement through local partnerships, give-back night fundraisers, and coupon drops.
  • Developed the multi-unit service team's suggestive selling skills and techniques, which allowed our team to have the highest increase in consumer per-person average spending in the company.
  • Led and trained the safety committee on restaurant hazards, which in turn harbored a safe work environment and minimized guest and team member claims.
  • Consummated a server misring log to help the team focus on accurate orders, which helped the restaurant save $1,900 on the comp line.

Education

B.S. - BUSINESS ADMINISTRATION

MORGAN STATE UNIVERSITY
08.2009

Skills

  • Leadership
  • Communication
  • Planning
  • Budgeting
  • Problem-solving

Certification

Serv Safe Certified, 2024, National Restaurant Association

Timeline

District Manager

Shane's Rib Shack
09.2023 - 05.2025

Senior Operations Manager

The Cheesecake Factory
05.2018 - 09.2023

General Manager/Area Sales Manager

Chili's Grill & Bar
03.2012 - 03.2018

B.S. - BUSINESS ADMINISTRATION

MORGAN STATE UNIVERSITY

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