Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Edman

Knoxville,TN

Summary

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner

Flying Locksmiths Knoxville
08.2019 - Current
  • Owned and directly managed a franchise locksmith/door company. Taking the company revenues from $376,000.00 in 2019 to $1,200,000.00 in fiscal 2024 with projections of $1,600,000.00 in 2025 with a total of 64% of sales in 2024 being from repeat customers.
  • Manage all aspects of business operations to include, customer service, scheduling, business development, inventory management, accounting, billing, HR, licensing, compliance, sales, field operations, fleet management, and employee development.
  • Established long term partnerships with vendors, distributors, suppliers, manufacturers, local and national businesses, to expand business opportunities, and business capabilities to better secure our customers.
  • Installed high security key ways, keyless access systems, electronic access systems, CCTV and analytics systems, developed physical security plans/protocols for customers, and continued to service those products.

Director of Project Management

Accord Federal Services, LLC
04.2018 - 02.2022
  • Oversee the daily management of 15 Federal projects/contracts within the company profile.
  • Manage 22 full time employees, across two states and three sites. Tracking time, payroll, schedule, and work duties and quality standards.
  • Assist in the daily growth of Accord Federal and business development.
  • Led cross-functional teams to deliver complex projects on time and within budget.
  • Developed and implemented project management frameworks that enhanced operational efficiency.
  • Streamlined communication processes between stakeholders to ensure alignment on project goals.
  • Increased overall project success rates by providing expert guidance to team members and ensuring alignment with organizational goals.

Regional Commercial Operations Manager

ADT/Protection One
04.2014 - 04.2018
  • Directly oversee and manage the Installation and Service Departments in 2 offices across 3 states.
  • Oversee all installations to insure work is completed in a timely and professional manor while meeting all customer and company requirements.
  • Effectively track all projects to accurately forecast monthly profits, goals, and expectations of the company.
  • Insures safety training, requirements, and policies are followed and maintained.
  • Develop Department policies to increase job efficiency and customer service.
  • Met or exceeded monthly installation/service goals and forecast in the first 3 months on the job.
  • Streamlined commercial processes, enhancing operational efficiency across multiple departments.
  • Led cross-functional teams to implement strategic initiatives, driving revenue growth and customer satisfaction.

Project Manager/ Safety Supervisor

Sierra Builders
11.2010 - 04.2014
  • Responsible for planning, coordinating, tracking, and executing the remodeling of Hilton Brand Hotel properties. Directed the daily task, and standards while insuring the complete operational needs of the hotel are being meet.
  • Managed projects in value of $25,000-$2.5 Million with more than 30 crew members in up to 3 states at one time.
  • Led cross-functional teams to ensure timely project delivery and adherence to budget constraints.
  • Developed project timelines and resource allocation plans to optimize workflow efficiency.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Set and supervised the quality standards of workmanship in accordance with Hilton Hotels quality standards while meeting the expectations of owners groups, managers, and the company.

Active Duty

United States Army
08.2005 - 02.2009
  • Served as a Team Leader in an Infantry squad, supervising four-nine soldiers in their daily task and duties including physical fitness, military doctrine, training, combat operations, and personal, and career development.
  • Performed monthly verbal and written performance counseling for soldiers within my team.
  • Trained over 25 fellow soldiers in advanced infantry tactics and survival techniques.
  • Established warehouse procedures and shipping / receiving coordination of over $4.9Million of military property without any losses.
  • Served 15 months in Iraq as an Iraqi military combat advisor. Trained Iraqi military personnel in combat operations.
  • Lead and supervised over 1000 combat patrols and operations, and over 500 tactical air assault missions.

Education

High School Diploma -

South Panola High School
Batesville, MS

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Business management
  • Operations management
  • Partnership development

Certification

  • Licensed FAA PART 107

Timeline

Owner

Flying Locksmiths Knoxville
08.2019 - Current

Director of Project Management

Accord Federal Services, LLC
04.2018 - 02.2022

Regional Commercial Operations Manager

ADT/Protection One
04.2014 - 04.2018

Project Manager/ Safety Supervisor

Sierra Builders
11.2010 - 04.2014

Active Duty

United States Army
08.2005 - 02.2009

High School Diploma -

South Panola High School

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