Ryan Edwards
Oakley,CA
Summary
Accomplished Sales Representative with career history marked by numerous sales awards, recognition and recommendations. Track record of exceeding sales, service and client quotas. Successful experience as leader and mentor to junior sales professionals.
Overview
18
18
years of professional experience
Work History
Sales Representative
Creative Home Marketing
Pleasant Hill, CA
06.2006 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Managed over 50 customer calls per day.
- Top Sales Rep for 18 months straight before pandemic
Security Guard
Best Western Hotel Shadow Inn
Woodland, CA
02.2002 - 06.2003
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Participated in staff meetings, special events and professional development activities
- Regulated vehicle and pedestrian traffic onto building grounds
- Interacted with 100s of people and employees weekly.
- Interacted assertively but non-confrontationally with personnel and general public
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
Education
High School Diploma -
06.1998
No Degree - General Studies
2001
Had to stop because of job and monetary reasons
Skills
- Computer Literacy
- Maintaining Customer Database
- Product and Service Knowledge
- Account Servicing
- Closing Procedures
- Administrative Duties
- Telephone Etiquette
- Outbound Calling
- Upselling Techniques
- Adaptability and Dependability
- Conflict Resolution Techniques
- Customer Service
- Order Processing
- Data Entry
- Sales Proficiency
Timeline
Sales Representative - Creative Home Marketing
06.2006 - 10.2022
Security Guard - Best Western Hotel Shadow Inn
02.2002 - 06.2003
Woodland High School - High School Diploma,
Diablo Valley College - No Degree, General Studies