Ryan Eichelberger
South Jordan,UT
Summary
Versatile leader with proven abilities across all levels of organizational management. Has a talent for developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Also a significant background in developing cross-functional teams, driving and increasing sales revenue and maximizing opportunities for growth & expansion. Experience in leading multiple office expansions across multiple states. Developed and implemented an entire remote workforce conversion, prior to 2020. Strong knowledge of how to conduct complex hiring efforts including previously hiring over 1500 employees in less than 6 months time.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Willis Towers Watson
10.2007 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through identification of new market opportunities and expansion of existing products/services offerings. Including increasing revenue another 3 million in 2023.
- Oversee talent acquisition efforts by participating in high volume recruitment activities, identifying top candidates, installed an end-to-end pre-licensing & testing program and onboarding processes.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering positive company image.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Skills
- Strategic planning and execution
- Process Improvements
- Process Improvement
- Risk Mitigation
- Operations Oversight
- Strategic Planning
- Resource Allocation
- Operational Efficiency
- Performance Analysis
- Sales Tracking
- Employee Development
- Customer Service Management
- Performance Improvement
- Revenue Generation
- Customer Retention
- KPI Tracking
Certification
Utah Life & Health Insurance license
AHIP certified
Timeline
Director of Operations
Willis Towers Watson
10.2007 - Current
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