Ryan Ellis
IT Technician
Whitehouse
Overview
3
3
years of professional experience
Work History
IT Technician
Martinrea Fabco
12.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 05.2001 -
Associate of Applied Science - Computer Science
Volunteer State Community College
Gallatin, TN 05.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Help desk operations
Network troubleshooting
Software configuration
Network maintenance
Mobile device management
Server maintenance
Virtualization technologies
Experience with Java
Experience with Linux systems
CLI/Terminal/Command Prompt
IT documentation
SQL systems(MySQL, SQLServer, SQLite)
Timeline
IT Technician
Martinrea Fabco
12.2022 - Current
Bachelor of Science - Computer Science
Western Governors University
05.2001 -
Associate of Applied Science - Computer Science
Volunteer State Community College
05.2001 -
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