Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN ELSILA

Springfield,IL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

The Real Estate Group
01.2020 - Current
  • Prospected for Clients utilzing purchased leads and CRM database
  • Assisted Buyers and sellers through the purchase and sale of home
  • Advertized and Marketed properties online to drive traffic and interest
  • Closed 9 millions in sales through first three years as agent.

Area Retail Sales Manager

AT&T
01.2015 - 01.2021
  • Managed staff and operations for 15 retail locations.
  • Launched new brand from the ground up (Cricket Wireless) within AT&T
  • Ran market analysis to identify areas for new storefronts and presented to directors.
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Created product and sales training materials
  • Executed training presentations for store managers and front-line employees
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Identified "rising stars" and worked with employees to promote from within
  • Identified special events the stores should be involved in, within the communities, in order to create a brand presence while promoting company social responsibility
  • Hosted regular conference calls with store managers promotions, changes in marketing materials, and operation changes/updates
  • Executed daily visit reports during daily visits, while ensuring merchandising was accurate, training was up to date, and inventory levels were sufficient.
  • Executed/reviewed inventory reports and explanations for shrinkage. Worked with store managers on action plans to reduce shrinkage.
  • Reviewed P&Ls and ensured stores would adapt to work within their budgets and remain successful.
  • Reviewed and corrected timecards and met deadlines to ensure employees pay was correct.
  • Conducted daily store visits and made sure to maintain an amazing culture so that employees would want to project an "I can help you" attitude towards customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Manager

AT&T
06.2012 - 12.2014
  • Managed staff of 17 sales associates and 2 operations support representatives
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained a 94% average company audit score 2 years in a row
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Read daily company sales reports to identify trends, successes, as well as areas of opportunity
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Operated Microsoft Office products such as Office to maintain schedule, important information, and conference calls
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Lead Retail Sales Representative

AT&T
04.2007 - 05.2012
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Won highest company yearly Summit award for sales performance in 2008, 2009, and 2001
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Built relationships with customers to increase likelihood of repeat business
  • Contributed to team success by exceeding team sales goals monthly
  • Attended special training and launch events to keep up on my product knowledge
  • Trained and mentored new sales representatives.
  • Obtained multiple large and small B2B sales and maintained the accounts to keep satisfied repeat business customers
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Wrote sales slips and sales contracts.
  • Completed internal management program.

Education

Bachelors Degree - Business Administration, Management

University of Illinois
Springfield, IL
05.2016

Skills

  • Excellent customer service skills
  • Goal-oriented
  • Experience in management
  • Strategic thinker
  • Excellent aptitude for technology
  • Training and Developing employees
  • Mobile Communication Experience
  • Merchandising
  • Business to Business Sales Ability

Timeline

Real Estate Agent

The Real Estate Group
01.2020 - Current

Area Retail Sales Manager

AT&T
01.2015 - 01.2021

Retail Manager

AT&T
06.2012 - 12.2014

Lead Retail Sales Representative

AT&T
04.2007 - 05.2012

Bachelors Degree - Business Administration, Management

University of Illinois

Similar Profiles

CREATE PROFILE
RYAN ELSILA