Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Emilio

New Haven,VT

Summary

In all the years of firefighting and property management, I have learned to expect the unexpected. Regardless of the challenges I face, I know that treating people with kindness and respect will allow a positive outcome to any situation. I have obtained the ability to multi task and remain calm and professional under high stress situations. Providing top notch customer service has always been my priority.

Overview

20
20
years of professional experience

Work History

Fire Chief

Salisbury Volunteer Fire Department
Salisbury, VT
01.2018 - Current
  • Attended meetings with city council members or other governmental agencies as required.
  • Prepared weekly reports summarizing key accomplishments achieved by the Fire Department during that time period.
  • Reviewed reports from subordinate staff regarding operational performance metrics such as response times.
  • Established relationships with local government officials to coordinate mutual aid agreements for emergency response activities.
  • Evaluated new technologies for use in improving firefighting capabilities within the jurisdiction.
  • Analyzed incident data from previous years in order to identify areas needing improvement.
  • Provided leadership and direction to department personnel in the development and implementation of fire prevention, suppression, hazardous materials, emergency medical services, technical rescue and public education programs.
  • Managed daily operations of the Fire Department by developing policies and procedures related to safety, training, recruitment and retention, records management, discipline and administrative issues.
  • Responded to emergency incidents at various locations within the jurisdiction when necessary.

Operations Manager

Marble Works Partnership
Middlebury (village), VT
01.2005 - Current
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Handled tenant complaints and inquiries in a timely manner.
  • Maintained records of rent collection, lease agreements, repair requests. in an organized database system.
  • Advertised vacant properties through online listings and other media outlets.
  • Coordinated maintenance, repairs, and upgrades of rental units as necessary.
  • Prepared monthly financial reports detailing expenses, revenues, occupancy rates. for management review.
  • Updated existing policies related to rentals including pet restrictions, parking rules, noise limits.
  • Reviewed contracts related to property management services such as landscaping or pest control companies.
  • Conducted regular inspections of rental properties to ensure compliance with safety regulations.
  • Negotiated leases with prospective tenants and collected security deposits.
  • Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
  • Resolved disputes between landlords and tenants in a professional manner according to applicable laws or regulations.
  • Answered telephones to assist customers and resolve issues.
  • Prepared and submitted reports to supervisor.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.

Board of Trustees Member

Lake Dunmore Fern Lake Association
Salisbury , VT
01.2022 - 10.2023
  • Navigated organizational change and transformation, ensuring adaptability and resilience in a dynamic environment.
  • Provided guidance related to ethical business practices within the organization.
  • Monitored financial performance of organization, including preparation of annual budgets for board approval.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
  • Supported community outreach programs aimed at increasing awareness about the organization's mission.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Championed diversity, equity, and inclusion within the organization, promoting a culture of respect and opportunity.
  • Participated in committees related to personnel matters, budgeting, audit oversight, investment decisions.
  • Attended and actively participated in monthly board meetings.
  • Defined and enforced organizational bylaws, rules and policies.
  • Contributed to the development of a long-term vision and strategic plan, positioning the organization for future success.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Assisted with the recruitment process for new Board members when necessary.
  • Engaged in community outreach and advocacy to elevate the organization's presence and impact on public policy.
  • Developed and implemented policies to ensure organizational compliance with applicable laws and regulations.

Infrastrucrure Committie

Town of Middlebury
Middlebury , VT
06.2015 - 03.2018
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High School Diploma -

Middlebury Union High School
Middlebury (village), VT
06-2001

Business Management

Hanaford Carrer Center
Middlebury (village), VT
06-2001

Skills

  • Workload prioritization
  • Municipal Codes
  • New construction sites
  • Alarm and fire detection systems
  • Training programs
  • Staff Development
  • Emergency Management
  • Records Management
  • Incident Command
  • Relationship Building
  • Goal Setting
  • Professional Demeanor
  • Facility and equipment maintenance
  • Worker Training
  • Team building
  • Written Communication
  • Time Management
  • Problem-Solving
  • Professionalism
  • Reliability
  • Time management abilities
  • Inbound and Outbound Calling
  • Data Entry
  • Complaint resolution
  • Paperwork Processing
  • Account updating
  • Call Management
  • Scheduling
  • Proofreading
  • Customer Service

Timeline

Board of Trustees Member

Lake Dunmore Fern Lake Association
01.2022 - 10.2023

Fire Chief

Salisbury Volunteer Fire Department
01.2018 - Current

Infrastrucrure Committie

Town of Middlebury
06.2015 - 03.2018

Operations Manager

Marble Works Partnership
01.2005 - Current

High School Diploma -

Middlebury Union High School

Business Management

Hanaford Carrer Center

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Ryan Emilio