Ryan Erickson
Customer Service Representative
Hutchinson,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer trust and maximize optimal outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CustomerElation Inc.
Hutchinson, MN
09.2009 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Education
Associate of Arts - Liberal Arts And General Studies
Ridgewater College
Hutchinson, MN05.2004
Skills
- Account Updating
- Active Listening
- Adaptability
- Appointment Scheduling
- Assertiveness
- Building Rapport
- Customer Service
- Call Center Experience
- Call Management
- Call Triaging
- Client Relations
- Complaint Handling
- Complaint Resolution
- Computer Proficiency
- Conflict Resolution
- Critical Thinking
- CRM Software
- Customer Relations
- Data Collection
- Data Entry
- De-Escalation Techniques
- Documentation
- Medical Terminology Knowledge
- Microsoft Excel
- Microsoft Outlook
- Money Handling Abilities
- Multi-line Phone Talent
- Prioritization
- Problem Resolution
- Problem-Solving Abilities
- Product and Service Solutions
- Professional Telephone Demeanor
Timeline
Customer Service Representative
CustomerElation Inc.
09.2009 - Current
Associate of Arts - Liberal Arts And General Studies
Ridgewater College
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