Ryan Evangelista
Denver,CO
Summary
Hello, normally go by Biba as a nickname. Born and raised in Guam U.S.A. Family moved to the states in 2001. Currently residing in Denver, Co creating art and dabbling in great art scene as a creative. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. A talented manager with expert team leadership, planning, and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Some hobbies are bike rides and long hikes during the summer to shredding the slopes in the winter is a vibe. Very much a people person, Keep it real and love helping people.
Overview
8
8
years of professional experience
Work History
MANAGER/BARTENDER/SERVER/KITCHEN MANAGER/BARTENDER/SERVER/Host Manager
MILLERS & ROSSI
01.2020 - Current
- Ordered, tracked and organized all inventory
- Provided leadership to the staff of 5 to 10 employees in a high volume restaurant
- Scheduled and submitted weekly schedules
- A knowledge of trending drinks or obscure concoctions.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
SHIFT LEAD FOH/B0H
SWEETGREEN LODO
01.2019 - 01.2020
- Customer focused approach to trouble shooting, resolving problems and ensuring repeat business
- Living the Sweet life and using the fundamentals Smile, Welcome, Engage, Educated, and Thank.
- Completed store opening and closing procedures 7 days a week and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
BARTENDER/SERVER
PARK TAVERN
01.2018 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift 7 days a week.
- Contributed to a positive work environment through effective teamwork and communication with team of 5 crew members.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
SERVER/EXPO
HOPDODDY BURGER BAR
01.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with 10 plus regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset 5 to 10 tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Master of Arts - History And Philosophy of Science And Technology
University of Colorado Colorado Springs
Colorado Springs, CO12.2015
Associate of Arts - Arts
Pikes Peak Community College
Colorado Springs, CO12.2012
Skills
- Proficient with Microsoft Word, Excel and PowerPoint
- Thorough understanding of social media and Social media analytics
- Adobe Photoshop, Adobe InDesign, Publisher for quarterly report
- Spanish, bilingual basic
- Complex Problem-Solving
- Operations Management
- Team Leadership
- Business Administration
- Marketing
- Time Management
- Verbal and written communication
Languages
Spanish
Limited Working
Timeline
MANAGER/BARTENDER/SERVER/KITCHEN MANAGER/BARTENDER/SERVER/Host Manager
MILLERS & ROSSI
01.2020 - Current
SHIFT LEAD FOH/B0H
SWEETGREEN LODO
01.2019 - 01.2020
BARTENDER/SERVER
PARK TAVERN
01.2018 - 01.2019
SERVER/EXPO
HOPDODDY BURGER BAR
01.2017 - 01.2018
Master of Arts - History And Philosophy of Science And Technology
University of Colorado Colorado Springs
Associate of Arts - Arts
Pikes Peak Community College
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