Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager

Ryan Fagan

Cary,NC

Summary

Experienced General Manager Specializing in Business Development Accomplished and results-driven professional with strong leadership skills and over 17 years of valuable experience in supervising, managing, training, and recruiting teams. Experienced in developing growth strategies focused both on financial gain and customer satisfaction. Applies extensive sales experience, knowledge, and expertise to act as the subject matter expert for the sales team. Displays superior knowledge of various principles as well as methods for promoting and selling products and services, including marketing strategies and tactics, sales techniques, and sales control systems. Possesses versatile expertise in business and management principles utilized in strategic planning, resource allocation, leadership technique, and coordination of people as well as resources. An effective collaborator capable of developing positive working relationships with customers through a solution-oriented approach. Displays an ability to work and contribute to overall performance as an effective team player in a fast-paced, deadline-driven environment. Capable of handling stressful situations and a diverse set of people while maintaining a professional and pleasant outlook. Eager to master new challenges and contribute to the overall success and growth of the company in the sales industry.

Overview

15
15
years of professional experience

Work History

General Manager

EDS, Environnemental Diversified Services
09.2022 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Developed new employee onboarding system, resulting in faster onboarding process and improving employee retention by 48%
  • Conduct market research and analysis to create detailed business plans for commercial opportunities (expansion, business development etc.)
  • Organized budget of $3M to transition to new office space, cut company spending by 7%
  • Act to acquire new customers and manage client relationships (new and existing)
  • Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
  • Build and maintain profitable partnerships with key stakeholders
  • Monitor performance of activities of branch using key metrics and prepare reports for senior management
  • Assist in setting financial targets and budget development and monitoring
  • Grow new location from new to 3.5 million in less than 1 calendar year.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Analyzed market trends and competitor activities to create competitive advantages

General Manager

Belfor
09.2020 - 09.2022
  • Award-winning GM with 15+ years of experience in contributing extensive leadership and marketing, account management, and business development acumen to broad-based operations, production, and distribution roles
  • Exceptional leader and self-starter skilled at developing and implementing effective strategies to enhance sales performance and drive profitable growth
  • Consummate business and financial analyst, adept at identifying and targeting sales opportunities while leading team members to meet or exceed company quotas
  • Administered day-to-day operation of over 70 commercial construction projects
  • Deployed innovative tools to improve productivity by 20%
  • Led a team of 29 staff including 5 project engineers and 4 operation managers
  • Formulating solutions to boost in-market sales through internal and external marketing at each new location
  • Capitalizing on industry expertise in developing business models, including business-to-business sales management
  • Working with all departments in the organization to make sure orders are processed correctly and in a timely manner.
  • Serving as voice of the company with all customer inquiries or complaints

Sales Manager

Home Team Pest Defense
09.2018 - 09.2020
  • Managed financial planning processes, ensuring coordination as well as integration of business opportunities across the company and proactive development of growth scenarios
  • Led team of 15 inside and outside sales personnel
  • Strengthened existing open-market customer relationships and grow targeted relationships with home builders
  • Developed and implemented strategic sales and marketing plans to maximize profit potential
  • Manager of the year award 19’

Area General Manager

Time Warner Cable, Spectrum
05.2013 - 09.2018
  • Increased knowledge, efficiencies, and skill levels of team members, successfully converting assigned team into the highest performing team in the outside sales department of the company
  • Efficiently grew revenue from $26m to $260m while helping in expanding the business as well as the number of employees
  • Maximized sales and profitability in an effective manner, never missing the quota or top tier of the commission bracket.

Market Sales Manager

Scotts Miracle
03.2010 - 05.2013
  • Highly organized manager with demonstrated capacity to successfully lead and directly supervise over 20 sales representatives
  • Provided day-to-day leadership and training in specific areas such as door-to-door, B2B, and phone sales
  • Proven track record of success in delivering the highest percentage of plus program revenue in the company
  • Gained valuable P&L experience due to the amount of expected revenue sold and labor cost
  • Exhibited the highest standards for running door-to-door and telemarketing campaigns
  • Implemented successful sales strategies that contributed to the branch hitting the sales budget in 2011
  • Performed 1624 door-to-door sales and raised AAP for $5.00
  • Increased door-to-door and phone sales by 247% in Atlanta and over 400% in Fort Myers

Field Sales Supervisor

TruGreen
04.2008 - 03.2010
  • A result-driven supervisor accountable for managing the team in charge of executing sales activities at highest possible level, while improving processes to make them more efficient and streamlining customers
  • Provided leadership activities to the sales staff, including setting clear expectations, giving direction, mentoring, and providing development of department sales personnel.
  • Contributed to the delivery of optimal customer service by recruiting, training, scheduling, and retaining customer focused department personnel
  • Set goals to meet minimum expectations and manage ongoing performance
  • Drove a positive customer experience by building relationships, exhibiting empathy, and educating potential customers on numerous topics
  • Served as the example for the team by consistently maintaining a sales goal week to week and providing innovative solutions to all escalated issues.

Education

BBA - Business Administration

Arizona State University
Tempe, AZ
2013

NASCAR Technical Institute
Mooresville
2009

Skills

  • Branch management
  • Forecasting
  • Leadership development
  • Vendor management
  • Organizational skills
  • Business administration
  • Relationship building
  • P&L management
  • Recruiting and training
  • Staff Retention Programs
  • Team Training
  • Cross-Cultural Communications
  • Departmental Operations Management

Additional Information

  • AWARDS , Sales Manager of the Year, Home Team Pest Defense Spectrum 2018 Area Manager of the year 2015, 2016

Timeline

General Manager

EDS, Environnemental Diversified Services
09.2022 - Current

General Manager

Belfor
09.2020 - 09.2022

Sales Manager

Home Team Pest Defense
09.2018 - 09.2020

Area General Manager

Time Warner Cable, Spectrum
05.2013 - 09.2018

Market Sales Manager

Scotts Miracle
03.2010 - 05.2013

Field Sales Supervisor

TruGreen
04.2008 - 03.2010

BBA - Business Administration

Arizona State University

NASCAR Technical Institute

Similar Profiles

CREATE PROFILE
Ryan Fagan