Ryan Falcon
San Antonio,TX
Summary
Hardworking and passionate worker with strong organizational skills eager to secure this position. Ready to help the team achieve company goals. I am a hardworking Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managerial Supervisor
Six Flags Fiesta Texas
01.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Oversee multiple locations including Food and Alcohol locations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored inventory and handled orders as needed.
Senior Supervisor
Six Flags Fiesta Texas
05.2021 - 01.2023
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Identified underperforming areas and implemented effective process improvements.
- Assessed problems and conflicts and resolved independently.
- Provided interpretation and guidance on procedural questions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Cook
Wings And Rings
05.2019 - 05.2021
- Supervised line cooks to monitor food safety and order accuracy.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took over line positions in event of emergency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate.
- Unloaded food supplies from distributor trucks to efficiently organized inventory.
- Developed processes that reduce waste and improved inventory supply turnover.
- Collaborated with servers to collect information about specific customer dietary needs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Assistant General Manager
Wings And Rings
06.2017 - 04.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Line Cook Trainer
Wings And Rings
05.2012 - 06.2017
- Trained cooks to maintain clean, organized and sanitary workstations.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Cooked same meals over and over during shifts with exact quality results.
- Coordinated group training to share kitchen procedure changes.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Supported management strategies to build cooperative and skilled kitchen team.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Education
High School Diploma -
Del Rio High School
Del Rio, TX06.2006
Skills
- Safety awareness
- Resolving Complaints
- Operational Efficiency and Safety
- Processes and Procedures
- Order Supplies
- Patron Engagement
- Staff Supervision
- Work Schedule Creation
- Database Software
- Operational Oversight
- Health Inspections
- Supply Stocking
Certification
Serve Safe Certified
Food Handlers Certified
TABC Certified
Timeline
Managerial Supervisor
Six Flags Fiesta Texas
01.2023 - Current
Senior Supervisor
Six Flags Fiesta Texas
05.2021 - 01.2023
Lead Cook
Wings And Rings
05.2019 - 05.2021
Assistant General Manager
Wings And Rings
06.2017 - 04.2019
Line Cook Trainer
Wings And Rings
05.2012 - 06.2017
High School Diploma -
Del Rio High School
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