RYAN FARR
Brooklyn,NY
Summary
Customer-focused professional with successful 4-year career building and maintaining strategic relationships within the packaging industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture with integrity.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager
ADVANTIVE
12.2022 - Current
- Manage client base of Advantive's top 4 strategic customers with over $18.8M in ARR.
- Mentor team members as Packaging SME to improve customer satisfaction by implementing industry focused success strategies.
- Managed contract negotiations in collaboration with sales to renew relationships with our most strategic customers that resulted in multi-year agreements, ARR growth and sales expansion.
- Serve as primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Conduct regular business reviews with key stakeholders to track progress towards goals, identify areas for improvement, and drive value and identify cross-sell and upsell opportunities
- Successfully integrated newly acquired company ensuring seamless transition for all success related functions such as renewals and uplifts.
Executive Producer & Director of Talent
ELEVEN SEVEN ENTERATINMENT
01.2022 - Current
- Produce exceptional ticketed experiences and sold-out events of up to 1500 people.
- Oversee pre-production, talent coordination, social media and promotion, and on-site operations for all events.
- Produce branded events in conjunction with key clients such as Netflix, Apple, 818 Tequila, 1 Hotels, Virgin Hotels, and The Standard Hotel Group.
- Create and manage curated brand initiatives and activations and secure strategic sponsorships deals.
- Grow talent's following by up to 50% and improved engagement via appearances and partnerships.
Customer Success Manager
ADVANTIVE
07.2022 - 12.2022
- Manage a client base of 180 customers with an ARR of $3.8m
- Work with all departments to maintain and improve customer health and engagement
- Maintain a customer retention rate of 94% while implementing a standard 6% annual uplift
- Identify at-risk customers and work to resolve and mitigate any potential customer cancellations
- Work with key and strategic customers to drive value and identify cross-sell and upsell opportunities for the sales and professional services teams.
Account Director
ADVANTZWARE
09.2020 - 07.2022
- Managed a client base of 100 customers with an ARR of $1.8m
- Oversaw all net-new deals and implemented new policies to streamline implementation
- Maintained relationships with customers post go-live while being an escalation point for support and development
- Served as administrator for all employees and managed payroll, onboarding, and training
- Performed all month-end billing as well as onboarded new customers.
Senior Instructor, Talent Manager
SOULCYCLE
02.2017 - 09.2020
- Full-time Senior instructor teaching 12-14 classes per week with an average of 92% utilization while delivering superior hospitality to rider clientele in alignment with SoulCycle's standards
- Trained new instructors and managed their class rotation and studio placement to achieve high utilization as well as maintain high rider retention.
Education
Bachelor of Arts - Economics, French Studies
Fordham University
New York, NY05.2016
Community Service
Ali Forney Center, Executive Producer, Dance-A-Thon
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Senior Customer Success Manager
ADVANTIVE
12.2022 - Current
Customer Success Manager
ADVANTIVE
07.2022 - 12.2022
Executive Producer & Director of Talent
ELEVEN SEVEN ENTERATINMENT
01.2022 - Current
Account Director
ADVANTZWARE
09.2020 - 07.2022
Senior Instructor, Talent Manager
SOULCYCLE
02.2017 - 09.2020
Bachelor of Arts - Economics, French Studies
Fordham University
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