Ryan Fawal
San Antonio,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
4
4
years of professional experience
Work History
Concierge
Worth Ross
02.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
Server
The Toasted Yolk
07.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep the dining room and work areas clean.
Pizza Delivery Driver
Papa John's Pizza
07.2022 - 06.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Concierge
Vantage Med Center
03.2022 - 06.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Pizza Delivery Driver
Domino's Pizza
01.2021 - 05.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Host
Nara Cafe
05.2020 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Science - Computational Science
Northwest Vista College
San Antonio, TX05.2026
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Guest Services
- Hospitality
- Exceptional communication
- Guest experiences
- Quality Assurance
- Guest accommodations
Timeline
Concierge
Worth Ross
02.2024 - Current
Server
The Toasted Yolk
07.2023 - 12.2023
Pizza Delivery Driver
Papa John's Pizza
07.2022 - 06.2023
Concierge
Vantage Med Center
03.2022 - 06.2022
Pizza Delivery Driver
Domino's Pizza
01.2021 - 05.2021
Host
Nara Cafe
05.2020 - 09.2020
Associate of Science - Computational Science
Northwest Vista College
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