Ryan Felice
Dallas,TX
Summary
Self-driven, innovative thinker with strong organizational skills. Efficient project manager who has spent the last several years cultivating a sophisticated, client-centric mentality, a keen sense of what the customer needs and how to deliver on brand promises.
Overview
7
7
years of professional experience
Work History
Director of Client Experience:
The Confident Leader
Dallas, TX
01.2022 - Current
- Responsible for leading the customer success team and directing the operations of the customer success functions.
- In charge of designing, delivering and managing a new service line that increased firm revenue by 60% and received an NPS score of 87.
- Planned, executed and delivered highly sophisticated, high-touch leadership retreats for elite clientele.
- Managed customer success team that analyzes feedback data to inform product improvements and develop strategies for growth.
Chief of Staff:
The Confident Leader
Dallas, TX
02.2021 - 01.2022
- Operated as an extension of the CEO to further strategic initiatives of the Company.
- Oversaw and managed numerous projects that increased the organization's revenue by 45%, public perception and brand awareness.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Led recruiting efforts that increased team size by 100%.
Client Experience Manager:
The Confident Leader
Dallas, TX
02.2021 - 01.2022
- Developed and maintained relationships with 60+ clients to ensure customer satisfaction.
- Oversaw the client success team, including 3 direct reports
- Created onboarding and delivery processes for all service lines.
Executive Assistant:
Bonton Farms
Dallas, TX
08.2020 - 02.2021
- Worked autonomously to coordinate, schedule, support and manage the daily responsibilities of the CEO
- Improved day-to-day operations within the organization through implementation of project management, employee accountability, organizational structure & KPIs.
- Served as the liaison with external partners and donors
Instrument Operator:
Mott MacDonald
Abilene, TX
06.2018 - 08.2020
Business Director:
Sylvan Learning Center Of Abilene
Abilene, TX
05.2017 - 06.2018
Education
Bachelor of Science - Psychology
Davidson College
Davidson, NC05.2017
Skills
- Project Management
- Customer Success
- Organizational Development
- Staff Management
- Database Management
- Client Experience
- Business Development
- Emotional Intelligence
- Leadership
Timeline
Director of Client Experience:
The Confident Leader
01.2022 - Current
Chief of Staff:
The Confident Leader
02.2021 - 01.2022
Client Experience Manager:
The Confident Leader
02.2021 - 01.2022
Executive Assistant:
Bonton Farms
08.2020 - 02.2021
Instrument Operator:
Mott MacDonald
06.2018 - 08.2020
Business Director:
Sylvan Learning Center Of Abilene
05.2017 - 06.2018
Bachelor of Science - Psychology
Davidson College
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