Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Felthoff

THREE RIVERS,MI

Summary

Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional Customer service and continuous professional growth.

Overview

22
22
years of professional experience

Work History

Technical Communicator / ASP Specialist

GreenMark Equipment
Three Rivers, MI
10.2016 - Current
  • Collaborated with over 100 technicians to resolve complex issues on John Deere equipment.
  • Maintained high-level communication across organization for proactive maintenance and maximized customer uptime.
  • Monitored performance of large commercial fleet accounts, ensuring timely resolution of unplanned maintenance situations with service department.

Field Service Technician

Hagie Manufacturing
Schoolcraft, MI
01.2003 - 10.2016
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Diagnosed problems and determined solutions for various customer issues.

Education

Associate of Applied Science - Agricultural Business

Michigan State University
East Lansing, MI
05-2007

Skills

  • Technical documentation and data analysis
  • Equipment troubleshooting and maintenance
  • Service coordination and support
  • Issue resolution
  • Performance monitoring

Timeline

Technical Communicator / ASP Specialist

GreenMark Equipment
10.2016 - Current

Field Service Technician

Hagie Manufacturing
01.2003 - 10.2016

Associate of Applied Science - Agricultural Business

Michigan State University

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Ryan Felthoff