Ryan D. Ferguson
Product Specialist
Newville,PA
Summary
Articulate and well-spoken Product Specialist bringing 8+ years of experience to construction-oriented organizations. Delivers effective sales presentations in both small and large group settings. Proficient in new product development and skillful using a diplomatic and personable approach to strengthen customer relationships. Focused on meeting deadlines and exceeding expectations.
Overview
8
8
years of post-secondary education
13
13
years of professional experience
Work History
EPDM Product Specialist
Carlisle Construction Materials
Carlisle, PA
01.2018 - Current
- Manage NPD process to develop new products designed to improve customer’s competitiveness, increase company/end-user profitability, and exploit new market niches.
- Developed and delivered engaging sales/product demonstration presentations nationwide which aim to drive sales through showcasing product benefits and usability versus competitive offerings. Presentations range in attendee size from individual to 200+ attendees at sales meetings and trade show events.
- Ensure alignment provided on all technical documents, product labels, marketing literature, and sales presentations across our three largest singly ply roofing brands.
- Provides inside/outside sales and technical support to peers, regional managers, company sales representatives, distribution partners, design firms, and contractors.
- Manages resolution of product complaints and works alongside R&D and Operations to implement corrective actions at the manufacturing level.
Metal & Skylight Project Manager
Carlisle Construction Materials
Carlisle, PA
05.2015 - 12.2017
- Administered quote requests, negotiated with suppliers to procure more competitive costs, processed customer orders and managed logistics from order-to-invoice for all of North America.
- Conceived and implemented enhancement measures to pricing and order/billing procedures to drive process optimization, reduce lead times, eliminate order errors, and drive more efficient workflow.
- Showcased working knowledge of technical details, product capabilities, features and benefits to improve all key stakeholders' experience with trouble shooting, increasing their competitive edge and ease of selecting applicable products during submittal or design process.
- Actively developed CRM platform over18-month timespan to gain new insight via project tracking, opportunity follow-up reporting, and advanced metrics designed to monitor progress, track complaints, and generate new process improvement ideas.
Service Department Manager
R.N. DeMeck Roof Management Services, Inc
Moscow, PA
04.2014 - 04.2015
- Responsible for maximizing revenue by ensuring that Service Teams delivered quality maintenance and repair services to commercial building owners across Northeastern PA.
- Other responsibilities included planning and overseeing projects, supervision of two Service Teams, maintaining customer relationships, estimating project costs, analyzing project feasibility, project billing, budget planning, roof inspection and compiling extensive Roof Management Budget Reports.
Junior Foreman
R.N. DeMeck Roof Management Services, Inc
Moscow, PA
08.2013 - 03.2014
- Assisted in directing removal, repair and installation of various commercial roofing systems.
- Arranged logistics of project site deliveries and coordinated installation of various materials while ensuring adequate manpower be present to complete projects by appointed deadline.
- Served as Lead Foreman for below grade foundation and under slab waterproofing on two high-profile University projects.
Front Desk Clerk
Riccardo Law Center, P.C
Throop, PA
09.2008 - 07.2013
- Worked closely with paralegal and attorney in drafting legal documents and correspondence.
Research Intern
Pennsylvania State University Biomechanics Laboratory
State College, PA
01.2013 - 05.2013
- Assisted in conduction of experiment which aimed to measure hip muscle forces and observe how these forces varied between individuals with and without pre-existing knee injuries.
Education
MBA -
Syracuse University
Syracuse, NY 10.2018 - Current
Bachelor of Science - Kinesiology, Movement Science
The Pennsylvania State University State College
University Park, PA 08.2008 - 07.2013
Skills
Product and service sales
High technical skills
Market research and trend analysis
Product Management
SAP Business Systems
Microsoft Office
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Additional Information
- Completed 9-Week Dale Carnegie Course
- Treasurer of Carlisle Borough Municipal Authority
Timeline
MBA -
Syracuse University
10.2018 - Current
EPDM Product Specialist
Carlisle Construction Materials
01.2018 - Current
Metal & Skylight Project Manager
Carlisle Construction Materials
05.2015 - 12.2017
Service Department Manager
R.N. DeMeck Roof Management Services, Inc
04.2014 - 04.2015
Junior Foreman
R.N. DeMeck Roof Management Services, Inc
08.2013 - 03.2014
Research Intern
Pennsylvania State University Biomechanics Laboratory
01.2013 - 05.2013
Front Desk Clerk
Riccardo Law Center, P.C
09.2008 - 07.2013
Bachelor of Science - Kinesiology, Movement Science
The Pennsylvania State University State College
08.2008 - 07.2013