Summary
Overview
Work History
Education
Skills
Work Preference
Software
Timeline
Generic

Ryan Fernelius

Dispatch/Brokerage
Salt Lake City,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Accomplished Broker/Driver Manager adept at growing business through deep knowledge of Transportation and strong relationship-building abilities. Leveraging over 28 years of experience to generate profits and dividends.

Overview

28
28
years of professional experience

Work History

Brokerage Associate

M8 Logistics
10.2023 - 07.2025
  • Prepared contracts and related documentation according to strict standards.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Arranged for Tow Truck and Forklift loading and unloading Portable Camera Units.
  • Assisted driver in loading and unloading.
  • Assisted in moving shipments via Shiplines in and out of Porto Rico, Hawaii, and Alaska.
  • Arranged for international shipments in and out of Canada.

Account Manager /Freight Broker

Andrus Transportation
06.2014 - 06.2023
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Negotiated contracts and closed agreements to maximize profits.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Recognized security risks to properly handle situations.

Account Manager /Freight Broker

Frankco Transportation
02.2007 - 06.2014
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers and carriers.
  • De-escalated customer/carrier interactions by providing alternative tactics to solving problems and satisfying customer/carrier needs.
  • Negotiated contracts and closed agreements to maximize profits.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Listened to customer needs to identify and recommend best services.

Dispatch Manager

Container Transfer / Little Bear Transport
02.1997 - 02.2007
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Education

High School Diploma -

Viewmont High School
Bountiful, UT
05.1985

Skills

  • Client retention techniques
  • Creative problem resolution
  • Client support
  • Effective communication
  • Collaborative networking abilities
  • Conflict resolution
  • Effective team collaboration
  • Customer acquisition
  • Project execution management
  • Effective time management
  • Effective persuasive communication
  • Skilled in negotiation techniques
  • Regulatory compliance knowledge
  • Experience with trade agreements
  • Compliance adherence
  • Workplace training

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork from home option

Software

Macropiont

MS Office

Timeline

Brokerage Associate

M8 Logistics
10.2023 - 07.2025

Account Manager /Freight Broker

Andrus Transportation
06.2014 - 06.2023

Account Manager /Freight Broker

Frankco Transportation
02.2007 - 06.2014

Dispatch Manager

Container Transfer / Little Bear Transport
02.1997 - 02.2007

High School Diploma -

Viewmont High School

Similar Profiles

CREATE PROFILE