Ryan Fernelius
Bountiful,US
Summary
Dynamic and results-driven professional committed to embracing new challenges and driving success. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills that enable effective collaboration in diverse environments. Detail-oriented with proven expertise in communication and project management, adept at multitasking in fast-paced settings while proactively identifying and resolving issues to optimize processes. Accomplished Broker/Driver Manager with over 28 years of experience in the transportation industry, leveraging deep knowledge and strong relationship-building abilities to enhance business growth and profitability.
Overview
29
29
years of professional experience
Work History
Dispatch Manager
PCS Intermodal
Salt Lake City, UT
09.2025 - 01.2026
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Brokerage Associate
M8 Logistics
10.2023 - 07.2025
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Arranged for Tow Truck and Forklift loading and unloading Portable Camera Units.
- Assisted driver in loading and unloading.
- Assisted in moving shipments via Shiplines in and out of Porto Rico, Hawaii, and Alaska.
- Arranged for international shipments in and out of Canada.
Account Manager /Freight Broker
Andrus Transportation
06.2014 - 06.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Recognized security risks to properly handle situations.
Account Manager /Freight Broker
Frankco Transportation
02.2007 - 06.2014
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers and carriers.
- De-escalated customer/carrier interactions by providing alternative tactics to solving problems and satisfying customer/carrier needs.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Listened to customer needs to identify and recommend best services.
Dispatch Manager
Container Transfer / Little Bear Transport
02.1997 - 02.2007
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Education
High School Diploma -
Viewmont High School
Bountiful, UT05.1985
Skills
- Schedule coordination
- Order data entry
- DOT compliance
- Supply chain
- Strong leadership
- Route planning expertise
- Sales support
- Trailer exchange management
- Fleet dispatching
- Phone dispatch
Timeline
Dispatch Manager
PCS Intermodal
09.2025 - 01.2026
Brokerage Associate
M8 Logistics
10.2023 - 07.2025
Account Manager /Freight Broker
Andrus Transportation
06.2014 - 06.2023
Account Manager /Freight Broker
Frankco Transportation
02.2007 - 06.2014
Dispatch Manager
Container Transfer / Little Bear Transport
02.1997 - 02.2007
High School Diploma -
Viewmont High School
Work Preference
1, Full Time, Hybrid, Work from home option.
Software
Portpro
Macropiont
MS Office