Ryan Finnie
Cherry Hill,NJ
Summary
promotion to supervisor clerical assistant
Meeting and exceeding recommended goals
bonus for exceeding sales goals
recognition for work well done
Overview
18
18
years of professional experience
Work History
Clerical Assistant
Pioneer Credit Recovery
03.2024 - 10.2024
- . Used Microsoft excel to log daily reports.
- . Printed out morning referrals.
- . Sorted out and logged in morning referrals.
- . Mailed out applications.
- . Sent daily emails to supervisors and state liaisons.
- . Sorted out daily mail and faxes.
- . Helped out with anything my supervisor needed.
Call Center Representative
Pioneer Credit Recovery
05.2023 - 03.2024
- Answer Phones and assist Taxpayer’s their Anchor filings
- Training New Hires
- Navigating Taxnet
- Submitting Referrals to State for further review.
Caseworker
Pioneer Credit Recovery
04.2022 - 05.2023
- Answer Phones and assist Taxpayer’s with any questions they may have.
- Manage/Reconcile my own caseload
- Great Customer Service
- Organized
Customer Service Representative/Call Center
Castle Windows
03.2020 - 04.2022
- Making outbound calls.
- Answering incoming calls.
- Educating customers about our services.
- Creating appointments for the sales team.
- Creating excellent customer service experiences.
Care Provider
QMA
12.2018 - 04.2020
- Managing/guiding disable adults through everyday activities.
- Stationed at a group home
- Distributing medications
- Transporting clients to/from appointments & program.
- Cooking and providing food
- Keeping daily registered updates in the client’s files.
- Cleaning and keeping house organized.
Receiving Associate
Burlington Stores
09.2018 - 12.2018
- Merchandise flow.
- Trash collection.
- Price tag/size matching.
- Merchandise security sensor placement.
- Sales floor stocking.
Head Cashier/Supervisor
Home Depot
09.2006 - 05.2016
- Provided exceptional customer service.
- Monitored and supervised point-of-sale transactions.
- Provided leadership over 8-12 Customer Service Associates/Cashiers daily.
- Cross-trained in various store departments.
- Incentivized customers to open line of company credit by utilizing upselling techniques.
Education
High School Diploma - undefined
Haddonfield Memorial High School
06.2001
Skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Copying documents
- Maintaining records
- Scanning documents
- Document management
- File management
- Spreadsheet creation
- Document control
- Workload management
- Confidentiality handling
- Record preparation
- Mail processing
- Fax operations
- Information protection
- Office equipment
- Phone reception
- Organizing and categorizing
- Customer service
- File maintenance
- Filing and data archiving
- Time management
- Verbal communication
- Prioritizing work
- Mail handling
- Clerical support
- Dedicated team player
- Relationship building
- Administrative support
- Positive attitude
- Bookkeeping
Timeline
Clerical Assistant
Pioneer Credit Recovery
03.2024 - 10.2024
Call Center Representative
Pioneer Credit Recovery
05.2023 - 03.2024
Caseworker
Pioneer Credit Recovery
04.2022 - 05.2023
Customer Service Representative/Call Center
Castle Windows
03.2020 - 04.2022
Care Provider
QMA
12.2018 - 04.2020
Receiving Associate
Burlington Stores
09.2018 - 12.2018
Head Cashier/Supervisor
Home Depot
09.2006 - 05.2016
High School Diploma - undefined
Haddonfield Memorial High School