Ryan Fiorello
Manager & Musician
Wall Township,NJ
Summary
Dynamic Assistant General Manager at D'jeet with a proven track record in operations management and employee relations. Expert in strategic planning and staff development, enhancing team performance and customer satisfaction. Skilled in inventory control and bookkeeping, successfully maintaining optimal stock levels while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
D'jeet?
Shrewsbury, NJ
03.2024 - Current
- Facilitated the flow of the restaurant from open to close.
- Monitored employees' efficiency, advising and helping staff improve in various aspects when needed.
- Handled cash accurately, and prepared deposits.
- Provided a detailed report at the end of every day, outlining sales, traffic, highlights, and issues of the day.
- Ensured patrons were satisfied, and provided solutions if customers needed assistance.
- Promoted a positive work environment while handling any staff discrepancies or disagreements in a professional manner.
- Motivated staff and ensured all were properly trained, correcting procedure violations when they occurred, to maximize performance while encouraging growth.
- Delegated and oversaw the completion of general day-to-day tasks, keeping all aspects of the business stocked and prepared.
- Held daily meetings to keep information about the business flowing, including procedures, staffing, or product changes, as well as opening space for employees to provide input.
- Enforced a strict compliance with all health department regulations.
- Maintained inventory levels of necessary materials, such as paper, plastic goods, coffees, and sodas, preventing overstocking or understocking.
- Placed larger catering-level orders and followed through to see them to completion, communicating between the guest and the business.
Server
D'jeet?
Shrewsbury, New Jersey
05.2022 - 03.2024
- Trained incoming staff on protocol and product, ensuring proper preparation before training is complete.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Raised sales with upselling techniques, with a consistently high sales record.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced community-business relations by creating meaningful bonds with guests, establishing a good rapport, and maintaining regular relationships with guests.
- Facilitated the flow of information, alerting management of any low stock.
Bartender
Charlie's of Lincroft
Lincroft, New Jersey
05.2022 - 05.2023
- The team lead- facilitated knowledge of specials, stock levels, recipe changes, etc., from management to the bar team, while also uplifting and contributing to the overall success of the team and business by training new staff to meet expectations.
- Served high volumes of guests throughout the week, weekend, and holidays.
- Demonstrated experience in multitasking, preparing drinks, taking orders, and ensuring the satisfaction of a high volume of customers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed time effectively by prioritizing tasks accordingly, while having the knowledge to ensure the task's proper completion.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated self and others on proper alcohol awareness and laws to prevent excessive intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assistant Bar Manager
One Willow
Highlands, New Jersey
08.2020 - 05.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted in the crafting of cocktail menu items for seasonal menus.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Assisted in recruiting experienced staff for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
- Maintained an open line of communication with the lead bar manager, keeping updated with any issues that may need high attention or brainstorming future event ideas.
Musician
Self-employed
Wall Township, New Jersey
01.2010 - Current
- I have played the saxophone for over 15 years, with experience and training in both classical and jazz.
- I taught private lessons, adjusting the syllabus and tasks depending on skill level.
- Wrote and arranged original tracks to be recorded and performed live.
- Familiar with studio work, can be heard on multiple local projects.
- Performed in a number of different projects live as well, having played on stages from The Stone Pony in Asbury Park to festival stages in Kentucky.
Education
No Degree - Musical Education
Montclair State University
Montclair, NJ 05.2001 -
High School Diploma -
Middletown High School South
Middletown, NJ06.2018
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Customer relations and customer retention
Bookkeeping
Staff development
Inventory control
Human resources
Problem solving
Multitasking
Communication
Timeline
Assistant General Manager
D'jeet?
03.2024 - Current
Server
D'jeet?
05.2022 - 03.2024
Bartender
Charlie's of Lincroft
05.2022 - 05.2023
Assistant Bar Manager
One Willow
08.2020 - 05.2022
Musician
Self-employed
01.2010 - Current
No Degree - Musical Education
Montclair State University
05.2001 -
High School Diploma -
Middletown High School South
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