Summary
Overview
Work History
Education
Skills
Designations Certifications
Certification
Timeline
Generic

Ryan Fleming

Unionville,CT

Summary

To obtain the position of Sales Director / Sales Regional Vice President where my proven skills in strategically driving results, agency management, staff development, leading leaders, and participative management can be leveraged to maximize profitable growth.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Regional Sales Director – Personal Insurance

Travelers
09.2016 - Current
  • Accountable for driving top line flow of new business, retention, and improving bottom line profitability for New England
  • Written Premium for territory of $250M growing at 12.9% YTD leading a team of Sales Executives who manage nearly 350 Agents
  • Created a culture of responsibility and accountability that allowed us to put double-digit rate into market while addressing profitability concerns through agency management
  • Strong understanding of independent agency footprint and how to maximize distribution channel through prospecting and appointing of new agents
  • Cultivated productive partnerships with our agency plant allowing us to implement multiple strategic investments and improve the profitability and growth in territory
  • Established and maintain a productive partnership with our Product Management team based on transparency and clearly communicating our objectives to all business units
  • Along with all stakeholders, worked to improve auto combined ratio from a high of 113% in 2017 to running a low 80% combined ratio for the last 30 months
  • Strong ability to analyze results and dig into the analytics to understand drivers of performance and create strategies that address underperforming results
  • Fully engaged in our annual planning process including deep dives into metrics, developing strategic and tactical initiatives, and presenting to senior leadership
  • Leveraged industry intel and agent feedback to work with product to change our costal hurricane requirements, landlord lead exclusion, and underwriting guidelines
  • Strong collaboration with underwriting team which improved our ability to support our agents and address issues and opportunities in a timely manner
  • Working to improve our diversity and inclusion and talent pipeline across all business units and co-lead our Talent Council Board for 300 Windsor Street
  • Member of multiple PI cross regional working groups including mass affluent, landlord, enterprise engagement, and mentor for Field Sales University
  • Developed and presented content for multiple meetings including annual kickoff, quarterly regional, and ongoing training to address areas of focus and SE development.

AVP – Auto Line Lead

Travelers
08.2010 - 09.2016
  • Business Leader for Connecticut Auto Claim Department
  • Oversaw claim delivery impacting office reserves in excess of $180 million dollars with annual payout of over $150 million dollars
  • Responsible for the strategic planning and optimal results of all aspects of the line including staffing, quality, regulatory adherence, metrics, and financial results
  • Provided support and development of Directors, Unit Managers, and Individual Performers to create world ready leaders able to support the Enterprise
  • Enabled the team to build a sustainable business model leading to improvements in quality, metrics, and the customer experience
  • Increased operational discipline where each opportunity is reviewed and assessed to gain maximum effectiveness
  • Successfully supported the development and promotion of Unit Managers and individual performers to roles of increasing responsibility
  • Executive sponsor of local customer experience, employee engagement and community outreach strategy teams as well as customer experience champion for Claim Center
  • Great relationships with my peers on our executive management team which allowed me to be a valuable partner assisting them in achieving their business unit goals.

Auto Liability and Physical Damage Director

Travelers
10.2008 - 08.2010

Auto Physical Damage Unit Manager

Travelers
01.2008 - 10.2008

Allstate Insurance Company
01.2001 - 01.2008
  • Started as a bodily injury claim handler and promoted to a Unit Manager within a year.

Hartford Insurance
10.2000 - 01.2001
  • Temporary position in Fast Track Claims

Taylor Made/ Adidas Golf
01.2000 - 10.2000
  • Golf Apparel Sales Representative

Golf Club of Avon
12.1997 - 12.1999
  • PGA Buyer

Track ‘n Trail
01.1991 - 11.1997
  • Store Sales Manager / District Sales Manager

Education

Bachelor of Science – Business Administration -

Marquette University
Milwaukee, WI

Skills

  • Staff Development
  • Agency Management
  • Strategic Planning
  • Analytical Thinking
  • Relationship Building
  • Sales Strategy
  • Profitability Optimization
  • Business Objective Analysis

Designations Certifications

  • American Educational Institute
  • Senior Claims Law Associate (SCLA)

Certification

American Education Institute

Senior Claims Law Associate (SCLA)

Timeline

Regional Sales Director – Personal Insurance

Travelers
09.2016 - Current

AVP – Auto Line Lead

Travelers
08.2010 - 09.2016

Auto Liability and Physical Damage Director

Travelers
10.2008 - 08.2010

Auto Physical Damage Unit Manager

Travelers
01.2008 - 10.2008

Allstate Insurance Company
01.2001 - 01.2008

Hartford Insurance
10.2000 - 01.2001

Taylor Made/ Adidas Golf
01.2000 - 10.2000

Golf Club of Avon
12.1997 - 12.1999

Track ‘n Trail
01.1991 - 11.1997

Bachelor of Science – Business Administration -

Marquette University

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Ryan Fleming