Years of professional experience
Ryan Fleming
Marietta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to multitask with prompt and swift action.
Overview
5
5
Work History
LA Fitness Front Desk Employee
LA Fitness
06.2023 - Current
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Part Time Baseball Umpire
10B Street Sports
02.2021 - Current
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Navigated difficult situations using effective communication and explanation of game rules.
- Communicated with fans, coaches, players, and other umpires.
- Kept games on schedule by starting promptly and making correct calls.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Explained and taught regulations and rules to players and coaches.
- Evaluated abilities and rule knowledge of less experienced umpires.
- Maintained safety of players and fans in different situations.
- Communicated strikes and runs with precision.
- Umpired seasonal and tournament games.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
- Applied game rules and league regulations when making game calls.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Conducted pre-game meetings with coaches to review expectations and reiterate rules.
- Maintained control of games, for safe, timely event running.
- Reviewed and approved lineup changes and substitutions.
- Called Safe and Out plays fairly and accurately for impartial adjudication.
- Recognized infringements and reminded players of rules to uphold safety standards.
Construction Laborer
Sidner Enterprises
07.2021 - 05.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
- Installed drywall, flooring, tile, lights, outlets, electrical wiring, mirrors, windows, doors, and switches.
- Remodeled kitchens, bedrooms, hallways, basements, bathrooms, and garages.
Concession Stand Worker
Amy Yarber
03.2019 - 05.2021
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Trained new employees and volunteers to operate cash register and properly prepare food.
Education
No Degree - Construction Management
Kennesaw State University
Kennesaw, GA 08.2023 - Current
High School Diploma -
Kell High School
Marietta, GA 08.2017 - 05.2021
Skills
- Operational Efficiency
- Business Correspondence
- Professional Relationships
- Message Delivery
- Business Operations
- Conflict Management
- Problem-Solving Skills
- Safety and Security Procedures
- Customer Accounts Management
- Bookkeeping
- Daily Reports
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
No Degree - Construction Management
Kennesaw State University
08.2023 - Current
LA Fitness Front Desk Employee
LA Fitness
06.2023 - Current
Construction Laborer
Sidner Enterprises
07.2021 - 05.2023
Part Time Baseball Umpire
10B Street Sports
02.2021 - Current
Concession Stand Worker
Amy Yarber
03.2019 - 05.2021
High School Diploma -
Kell High School
08.2017 - 05.2021
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