Ryan Foley
Summary
Dynamic professional with 5+ years in customer service, adept at boosting sales and customer loyalty through effective promotions and interactions. Eager to apply stellar problem solving skills and a strong work ethic in a challenging IT role. Known for quick thinking, a patient demeanor, and a commitment to achieving customer satisfaction and retention goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Best Buy
06.2023 - Current
- Extensive knowledge of consumer electronics, appliances, and gadgets
- Proven ability to assess customer needs and recommend suitable products
- Strong interpersonal and communication skills used daily to help customers find and understand products
- Experience in providing technical support and troubleshooting
- Top performing sales associate, "Rising Star" award with sales north of $350k+
- Committed to continuous learning and staying updated on industry trends.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Seasonal Delivery Driver/Package Handler
UPS
11.2022 - 03.2023
- Went through extensive training and testing to qualify to drive a UPS truck
- Passed rigorous and intensive verbatim testing at 100%
- Delivery and pickup of several hundred packages a day for commercial companies and homes in the southwest Lansing area
- Worked full-time
- Met delivery deadlines and lifted packages up to 120 pounds daily.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Delivery Driver
Amazon (J&S Logistics)
06.2021 - 06.2022
- Obtained Chauffeur's license and passed driver's test
- Successfully handled and delivered packages
- Provided excellent customer service and satisfaction despite stressful events/conditions
- Kept pace in a physically demanding job, working in all weather conditions, and lifted packages up to 50 pounds
- Communicated effectively with the support team to provide exceptional customer service and ensure deliveries were completed.
Computer Technician
Self-Employed
10.2018 - 04.2021
- Managed inventory of hardware and software and ensured all equipment was working efficiently
- Assisted with the implementation of new software and hardware systems
- Educated end users on the new technology and software that was installed
- Troubleshot and resolved technical issues related to software and hardware
- Installed, configured, and maintained computer systems for clients
- Built custom computers based on client specifications
- Provided excellent customer service and follow-up support.
- Linked computers to network and peripheral equipment.
Retail Manager
New Balance
11.2018 - 11.2019
- Managed a team of sales associates and ensured excellent customer service
- Maintained inventory levels and ensured the store was well-stocked and organized
- Won multiple in-store competitions for email capture and sales numbers
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Oriented and trained employees about sales techniques/strategies
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Sales Associate
New Balance
11.2016 - 11.2018
- Consistently hit sales goals while working, and eventually started to receive more hours on the schedule due to charismatic and effective selling techniques along with a visible drive to make sales
- Was part of winning extremely competitive company-wide sales contests
- Consistently led in in-store customer email capture
- Helped educate and find the correct product for each customer based on their needs
- Promoted to Retail Manager after a job evaluation.
Education
Pursuing a degree in Cybersecurity at Lansing Community College -
Birch Run High School, Delta College
Skills
- Extensive knowledge of computer hardware and software systems
- Proficiency in building and configuring custom computers
- Product and service knowledge
- Strong customer service skills and ability to work with a variety of clients
- Excellent problem-solving skills and attention to detail
- Time and Customer Relationship management
- Successful sales individual in a high-traffic area and competitive company
- Experienced in developing and being part of an award-winning sales team
Certification
- CompTIA ITF+ Certified
Timeline
Sales Consultant
Best Buy
06.2023 - Current
Seasonal Delivery Driver/Package Handler
UPS
11.2022 - 03.2023
Delivery Driver
Amazon (J&S Logistics)
06.2021 - 06.2022
Retail Manager
New Balance
11.2018 - 11.2019
Computer Technician
Self-Employed
10.2018 - 04.2021
Sales Associate
New Balance
11.2016 - 11.2018
Pursuing a degree in Cybersecurity at Lansing Community College -
Birch Run High School, Delta College
Similar Profiles
Anthony ApodacaAnthony Apodaca
Sales Associate at Best BuySales Associate at Best Buy
Steven IngramSteven Ingram
Autotech Level 2 Lead at Best BuyAutotech Level 2 Lead at Best Buy
Jason FinnimoreJason Finnimore
Geek Squad Double Agent PC at Best BuyGeek Squad Double Agent PC at Best Buy
Kaylyn SchonertKaylyn Schonert
Sales Associate at Best BuySales Associate at Best Buy
MICHAEL THODEMICHAEL THODE
Sales Consultant at FreshPoint Mid-AtlanticSales Consultant at FreshPoint Mid-Atlantic