Ryan Ford
Lawrenceville,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. While also being a critical-thinking DevOps engineer with an extensive understanding of business automation functions. Can easily work on a team, or work efficiently independently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DevOps Engineer Intern
Croda
05.2021 - Current
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Wrote and updated documentation to outline technical design of entire project.
- Researched and identified new technologies and tools helping to grow agile development environment.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Designed and built Nintex and Power Automate database automation tools and applications to deploy next generation platform.
- Reached working prototype stage of development quickly due to insight into user needs and requirements.
- Wrote and coded databases on Microsoft Access, Power Automate, and Nintex.
- Crafted automation tools using the full Power Platform to address company needs.
- Managed multiple SharePoint Online sites to fit the company needs.
- Managed SharePoint online Document Libraries to properly support certain departments requirements.
- Worked with multiple departments ensuring proper permission occurred on the SharePoint online regional sites.
IT Support Analyst Intern
Croda
05.2021 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored helpdesk and responded to incoming tickets to address support needs for both on-site and remote users equaling roughly 250 users.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Answered customer support inquiries via specialized ticket-tracking platforms.
- Created user accounts and managed access control.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via Microsoft Intune.
- Configured hardware, devices, and software to set up workstations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Masters of Information Sciences - Computer And Information Sciences
Rutgers, The State University of New Jersey
New Brunswick, NJ01.2024
Bachelor of Arts - Information Technology And Informatics
Rutgers, The State University of New Jersey
New Brunswick, NJ01.2023
Skills
- Task Prioritization
- Direct Server Support
- Continuous Integration Software
- DevOps Systems
- Project Planning
- Microsoft Power Platform
- Active Directory Software
- Nintex
- Microsoft Office 365
- Microsoft Access Software Proficiency
- Hardware Replacement
- Organizational Skills
Certification
- CCNA 1
- CCNA 2
Programming Languages
- R
- Python
- C++
- HTML
- React
Accomplishments
- Used Power Automate to develop automatic archiving system for the Human Resources department.
- Collaborated with team of fifteen in the development of a internal database using Nintex that is now used globally.
- Resolved product issue through further developing a new automation process.
- Completed intensive training in database fundamentals and software engineering.
- Collaborated with the North American region in a prior role to revamp their previous website making it more user friendly.
- Revamped the current SharePoint online site for the North America Region to make it more user friendly and easier to manage.
Timeline
DevOps Engineer Intern
Croda
05.2021 - Current
IT Support Analyst Intern
Croda
05.2021 - Current
Masters of Information Sciences - Computer And Information Sciences
Rutgers, The State University of New Jersey
Bachelor of Arts - Information Technology And Informatics
Rutgers, The State University of New Jersey
- CCNA 1
- CCNA 2
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