Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Fortune

Frisco,TX

Summary

Upbeat, customer-focused Sales Associate with 6 years of experience in call center environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

8
8
years of professional experience

Work History

Non-Profit Organization Support

AFSP
01.2023 - Current
  • Led successful advocacy campaigns that resulted in positive policy changes benefiting the populations served by the organization.
  • Promoted a culture of transparency within the organization by regularly sharing updates on progress toward strategic goals with all relevant stakeholders.
  • Secured significant financial resources through well-executed annual giving campaigns, special events fundraisers, and major gift solicitations.
  • Improved program outcomes through diligent monitoring, evaluation, and ongoing refinement of strategies based on data-driven insights.

Sales Representative

TELVISTA
02.2022 - 12.2022
  • Recommended, selected and located merchandise based on customer desires.
  • Analyzed customer feedback to improve products and services.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Negotiated pricing contracts with customers to maximize profits.
  • Conducted market research to identify potential customers and their needs.
  • Maintained accurate records of all sales and prospecting activities.
  • Reviewed monthly performance against targets set by management team.
  • SalesForce System based

Call Center Supervisor

NTTA
02.2021 - 04.2022
  • Delivered constructive call process feedback.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Collaborated with other departments to develop solutions for customer needs.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Monitored calls for quality assurance purposes.
  • Managed daily operations, client relations and IT.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.

Sales Representative Team Leader

Driveway Financing
01.2021 - 03.2022
  • Generated reports summarizing team performance against established goals.
  • Developed relationships with key customers in order to secure long-term business partnerships.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Produced sales documents, finalized deals and filed records.
  • Fostered relationships with customers to expand customer base and retain business.
  • Maintained detailed records of all sales activities within the team's CRM system.
  • Constructed targeted sales presentations to solicit prospects in geographic parameters.
  • Ensured compliance with company policies and regulations at all times.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • SalesForce system based

Marketing Coordinator

Spectrum
11.2020 - 11.2021
  • Provided support in the planning, coordination, and execution of promotional campaigns.
  • Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
  • Monitored responses to promotional content, adjusting messages to achieve objectives.
  • Analyzed customer feedback to inform product improvements or new offerings.
  • Prepared marketing campaign budgets with finance personnel.
  • Coordinated marketing events for showcasing product and service offerings.

Debt Collector

Credit Management Company
12.2019 - 01.2021
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Explained the consequences of non-payment in a professional manner.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Verified accuracy of account information and updated records accordingly.
  • Processed payments over phone and set up recurring drafts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Answered customer questions regarding account discrepancies or problems.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Assistant Manager

Bath & Body Works
04.2017 - 11.2019
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Resolved conflicts between team members in an effective manner.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

Education

Queensbury Senior High School
Queensbury, NY

Skills

  • Territory Sales
  • Client Account Management
  • Account Servicing
  • Records Management
  • Revenue Generation
  • Customer Retention
  • Sales Closing
  • Client Service
  • Lead Prospecting
  • Customer Service
  • Lead Generation
  • Account Management
  • Proposal Development
  • Negotiation Tactics

Timeline

Non-Profit Organization Support

AFSP
01.2023 - Current

Sales Representative

TELVISTA
02.2022 - 12.2022

Call Center Supervisor

NTTA
02.2021 - 04.2022

Sales Representative Team Leader

Driveway Financing
01.2021 - 03.2022

Marketing Coordinator

Spectrum
11.2020 - 11.2021

Debt Collector

Credit Management Company
12.2019 - 01.2021

Assistant Manager

Bath & Body Works
04.2017 - 11.2019

Queensbury Senior High School

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Ryan Fortune