RYAN FOUNTAIN
Ball Ground,Georgia
Judge a man by his questions rather than his answers.
Voltaire
Summary
Highly motivated and results-driven professional with practical experience that compensates for my relatively limited total years of experience. Notably, I assumed the responsibility of leading my current organization during my CEO's month-long absence, where I achieved a remarkable 15% increase in revenue through effective resource allocation and streamlined processes.
My proven ability to step up and deliver tangible results in a challenging environment showcases my strong leadership qualities and adaptability. By strategically managing resources and implementing optimized processes, I consistently drive business growth and operational efficiency.
With a track record of exceeding expectations and a commitment to excellence, I am confident in my ability to contribute significantly to your organization. I assure you that my dedication and performance will not only meet but exceed your expectations.
Overview
9
9
years of professional experience
Work History
Chief Business Officer
Gretrix
03.2023 - Current
- Designed and executed successful sales and marketing procedures using innovative strategies.
- Balanced business needs and customer needs to optimize profits and customer satisfaction.
- Created long-term plan to maximize ROI and continuously improve business development.
- Developed creative, competitive compensation plan and motivated sales department to exceed sales projections by 15%.
- Collaborated with senior management to improve overall customer experience and increase profitability.
Hospitality Manager
Tacomac
09.2021 - 03.2023
- Scheduled work hours for 25 employees to achieve adequate manpower coverage.
- Boosted Restuarant quality and service scores by motivating and supporting guest services and housekeeping employees.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Sales Manager
Statefarm Insurance
03.2021 - 09.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Seasonal Personal Vehicle Driver
UPS
11.2020 - 01.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Fulfillment Expert
Target
11.2018 - 11.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Barista
Starbucks
07.2018 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Books-A-Million
01.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Roadway Technician
Kisinger Campo & Associates
07.2017 - 12.2017
- Inspect and monitor construction sites to ensure adherence to safety standards and building codes
- Review and interpret blueprints.Use survey instruments
- Maintain daily logs and supplement inspection records with photographs.
Key Employee
Crackerbarrel
09.2015 - 06.2017
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and policies.
Server
IHOP
08.2014 - 08.2015
- Deliver outstanding customer service with friendly and positive demeanor, ensuring memorable dining experiences.
- Possess leadership and managerial skills, coordinating team efforts during high-volume periods.
- Communicate effectively and collaborate with team members to maintain smooth operations.
- Demonstrates strong work ethic, dedication to excellence, and ability to lead by example.
Education
Diploma -
Bachelor of Science - Information Technology Project Management
01.2025
Skills
- People and Culture
- Public Relations
- Client Meetings
- Product Launching
- Departmental Coordination
- Strategic Planning
- Adaptable and Flexible
- Corporate Budget Management
- Team Member Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Business Officer - Gretrix
03.2023 - Current
Hospitality Manager - Tacomac
09.2021 - 03.2023
Sales Manager - Statefarm Insurance
03.2021 - 09.2021
Seasonal Personal Vehicle Driver - UPS
11.2020 - 01.2021
Fulfillment Expert - Target
11.2018 - 11.2020
Barista - Starbucks
07.2018 - 11.2018
Sales Associate - Books-A-Million
01.2018 - 07.2018
Roadway Technician - Kisinger Campo & Associates
07.2017 - 12.2017
Key Employee - Crackerbarrel
09.2015 - 06.2017
Server - IHOP
08.2014 - 08.2015
Creekview High School - Diploma,
South University - Bachelor of Science, Information Technology Project Management
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