Ryan Fraser
Broadway,United States
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
Certification
Work History
First Response Representative
Philips Response Center
Sierra Vista, AZ
02.2020 - 06.2021
- 13.00 USD Bi-weekly
- Hours Per Week: 40
- Duties, Accomplishments and Related Skills: Routine maintenance on devices, maintaining the welfare of the elderly, contacting emergency services, multi-tasking, saving lives.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided basic technical support resolving issues for clients on variety of company products.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Men's and Kid's Department Sales Associate/Asset Protection Associate
Jcpennys
Woodbridge, VA
09.2019 - 01.2020
- Salary: 10.00 USD Bi-weekly
- Hours per week: 28
- Duties: Accomplishments and Related Skills: Stock, Customer service, fitting Room, asset protection
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sandwich Artisan/Night Manager
SUBWAY®Restaurants
Woodbridge, VA
11.2018 - 09.2019
- Salary: 8.00 USD Bi-weekly
- Hours per week: 36
- Duties, Accomplishments and Related Skills: Closing the store, managing, closing the POS, inventory, sandwich prep, stocking product.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
Sandwich Artisan
Jersey Mike's Subs
Prince William, Woodbridge, United States
09.2017 - 03.2018
- Salary: 10.00 USD Bi-weekly
- Hours per week: 27
- Duties, Accomplishments and Related Skills:
- Opening the store, Pre-lunch prep, grill, sandwich assembly
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
Line Cook
BurgerFi
Potomac, Woodbridge, United States
01.2016 - 06.2017
- Salary: 9.50 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills: Meal Prep, closing the store, Fry cook, assembly, and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Technical or Occupational Certificate - IT
Northern Virginia Community College
Annandale, VASkills
- Sarbanes-Oxley (SOX)
- Volunteer Training
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Data Recovery
- Microsoft Windows and Office
- Software Diagnosis
- Data Connectivity
- Software Evaluation
- User Experience
Additional Information
- Top Secret Clearance: T5Open (Top Secret)
- Prior Military Service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Awarded Employee of the month
- Received several raises throughout my professional career
Certification
First Aid - 2022
Microsoft Office Wizard - 2018
Basics Of Coding - 2018
First Responder Certification - 2021
Timeline
First Response Representative
Philips Response Center
02.2020 - 06.2021
Men's and Kid's Department Sales Associate/Asset Protection Associate
Jcpennys
09.2019 - 01.2020
Sandwich Artisan/Night Manager
SUBWAY®Restaurants
11.2018 - 09.2019
Sandwich Artisan
Jersey Mike's Subs
09.2017 - 03.2018
Line Cook
BurgerFi
01.2016 - 06.2017
Technical or Occupational Certificate - IT
Northern Virginia Community College
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