Ryan Frausel
Pahrump,NV
Summary
Experienced professional with a strong background in customer service, data and filing, reports, and management seeking exciting opportunities with Nye County School District. Comprehensive training and valuable leadership experience have shaped dedication to empowering both staff and students. I will apply my skills and expertise to contribute to the overall success and development of the district. My goal is to foster a culture of mutual respect, enabling students to achieve their highest level of learning.
Overview
25
25
years of professional experience
Work History
Area Service Lead Technician
Appliance Rescue
03.2011 - Current
- Area Service Lead Technician for Clark County and Nye County operations, servicing a customer base of 2.2 million plus, in all major brands of appliance services and repairs
- Utilize a specialized computer system for documenting repairs made, billing, and claim submittal
- Help to keep area technicians accountable for annual training requirements and customer satisfaction
- Hire and training new technicians
- Stay up to date on new products and training, through online and quarterly in class training
- Key accomplishments include:
- Since transferring to the Las Vegas area increased the workforce from 5 technicians to 10 to meet the increasing demand for high-quality appliance services and repairs
- Developed a systematic method for training new technicians decreasing the time for training by 33%, while increasing technician’s base knowledge and proficiency
- Company Subject Matter Expert on appliance repairs for the past 11 years
- Maintain 100% available for questions from technicians, in stealing a 'never alone in the field' mine set
- Built relationships with vendors, resulting in a decrease in parts delivery time, further resulting in overall quality of services and customer satisfaction
- On average complete over 1,400 service calls annually
- Ensured Manufacturer Standards for repairs and services are maintained 100%
- Develop strong relationships with builders of new developments and factory management to grow and maintain satisfaction
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills
Assistant Service Manager
Poway Honda
01.2007 - 03.2011
- Responsible for the daily operations of the service department which entailed meeting and greeting customers, inputting service repair orders into computer database, and assist customers in processing the needs of their vehicle
- Key accomplishments include:
- Creating methods for actively listening to customer’s concerns & requests and formulating solutions to meet or exceed customer expectations
- Collaborated with technicians on specific repairs needed and obtained knowledge of any foreseen problems including expected time for completion and kept the customer updated
- Work with parts managers for ordering parts required, and ensured customers are informed of any delays in the process
- Archived the ability to explain understandable details of work performed to the customer
- Maintain above-average customer satisfaction ratings
Service Consultant
Mercedes Benz of San Diego
07.2002 - 01.2007
- Meeting with customers to understand the required service or repairs
- Actively listening to questions or concerns
- Prepare service orders for the customer, and entering data into the computer system
- Answer phones to schedule new appointments
- Ensured customer's vehicles were handled with the utmost care
- Stay up to date on all new vehicles through online and in-class training
- Maintain above-average customer satisfaction
Warranty Administrator & Apprentice Technician
Brecht BMW Motorcycles
01.2000 - 01.2002
- Submitting claims and billing to the manufacturer for repairs performed while under warranty using dealer only computer programs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Performed light-duty servicing on motorcycles according to work orders presented
- Performed Pre-Delivery inspections on new products delivered to the dealer
- Test ride to ensure the quality of services performed
- Maintain an excellent working environment with coworkers and customers
Education
High School Diploma -
Ramona High School
Ramona, CA06.1999
General Education -
Palomar College
San Marcos, CA06.2001
Factory Service Training - Level 5 Certified
Whirlpool
07.2011
Skills
- Proficient use of Microsoft Word, Excel, Google Docs, E-mail
- File Maintenance and Record preparation
- Data Entry
- [Spanish] Efficient
- Multitasking and Organization Skills
- Relationship Building
- Problem-Solving
- Supplier Relationship
- Services & Repair Technics
Timeline
Area Service Lead Technician
Appliance Rescue
03.2011 - Current
Assistant Service Manager
Poway Honda
01.2007 - 03.2011
Service Consultant
Mercedes Benz of San Diego
07.2002 - 01.2007
Warranty Administrator & Apprentice Technician
Brecht BMW Motorcycles
01.2000 - 01.2002
General Education -
Palomar College
High School Diploma -
Ramona High School
Factory Service Training - Level 5 Certified
Whirlpool
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