Ryan Galli

• Support and maintain IT needs for Southern Tier New York (STNY) region of Howard Hanna Real Estate in a Windows Enterprise environment.
• Setup and maintain STNY region hardware through SCCM and a Windows Server environment.
• Assist agents and staff within STNY region for IT needs on any interconnected device.
• Cover Helpdesk and on call shifts as needed.
• Assist with set up of MFA and Onedrive access

Responsibilities

• Provide Tier II onsite and remote technical support for tickets and issues related to computer hardware, systems, networking, phone systems, printers and software.
• Maintain AD, Office 365, file access/redirection, printers and other 3rd party programs for multiple businesses.
• Provide support as an escalation point for teammates.
• Install, upgrade, and remove server and/or desktop applications.
• Troubleshoot, repair, modify and prep customer hardware for install.

Achievements

• While an onsite tech for the Cayuga Health System: organized and implemented the joining of all Cayuga Medical Associates (CMA) PC's to the CMA domain to facilitate the future transition to the Cayuga Health System network.
• Prepared numerous PC's for different companies upgrading from Windows 7 to Windows 10 using a Windows Deployment Server to install company specific setup and line of business apps before deployment to minimize onsite setup.

Responsibilities

• Worked directly with clients to plan, implement and install retail systems on schedule and within financial guidelines.
• Provided on-site, remote support and after hours support for clients.
• Worked with Helpdesk to close open customer calls.

Achievements

• Successfully installed and implemented new hardware and software systems to maximize profits, reliability, and inventory tracking at over a dozen retail sites.
• Assisted in the training of both management and their employees at retail sites.
• Created and standardized internal customer software upgrade procedures across company.
• Upgraded over 30 existing customers software systems remotely to facilitate changing industry standards.