RYAN GARCIA
MIDLAND,TX
Summary
Dynamic and results-driven professional with extensive experience at Travel Centers of America, excelling in customer relationship building and vendor negotiations. Proven track record of increasing revenue through upselling and enhancing customer satisfaction. Bilingual and detail-oriented, adept at multitasking and prioritizing tasks to achieve business goals efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Parts Counter Sales Person
Premier Truck Group
10.2024 - Current
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Assisted customers in finding appropriate parts promptly.
TRUCK SERVICE MANAGER
TRAVEL CENTERS OF AMERICA
05.2020 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kitchen Manager
TASTE OF THE SOUTHWEST
01.2019 - 05.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Hog Farmer
Trioak Foods
07.2019 - 12.2019
- Reduced mortality rates through early detection and prompt treatment of illnesses in the herd.
- Improved overall herd health by implementing effective vaccination and deworming programs.
- Ensured a clean and organized environment for optimal hog growth by performing regular maintenance on facilities and equipment.
- Maintained accurate records for each animal, tracking their health status, vaccinations, and growth progress.
Assistant Store Manager
The Cash Store
05.2019 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
TRUCK SERVICE ADVISOR
TRAVEL CENTERS OF AMERICA
05.2014 - 05.2019
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Ensured compliance with all company policies as well as federal regulations regarding vehicle safety standards during service processes.
- Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Developed strong relationships with local fleet managers, leading to increased referrals and business opportunities for the service department.
- Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
Education
GALLUP HIGH SCHOOL
GALLUP, NMSkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Customer service
- Bilingual (Spanish)
- Vendor relations
- Time management
- Attention to detail
- Multitasking
- Reliability
- Task prioritization
Accomplishments
- Supervised team of 27 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Parts Counter Sales Person
Premier Truck Group
10.2024 - Current
TRUCK SERVICE MANAGER
TRAVEL CENTERS OF AMERICA
05.2020 - 10.2024
Hog Farmer
Trioak Foods
07.2019 - 12.2019
Assistant Store Manager
The Cash Store
05.2019 - 06.2019
Kitchen Manager
TASTE OF THE SOUTHWEST
01.2019 - 05.2020
TRUCK SERVICE ADVISOR
TRAVEL CENTERS OF AMERICA
05.2014 - 05.2019
GALLUP HIGH SCHOOL
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