Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Ryan Garde

Account Executive
San Francisco,CA

Summary

Customer-focused Account Executive with a proven track record of driving revenue growth and building strong relationships. Skilled in remote work environments, proficient in CRM tools, and experienced in implementing sales strategies. Excellent communicator with a talent for understanding customer needs and delivering tailored solutions.

Overview

24
24
years of professional experience

Work History

Account Executive - Mid Market

MyCase Inc.
San Diego, CA
09.2021 - 02.2023
  • Oversaw multiple mid-market accounts, consistently exceeding performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Resolved service requests promptly, leading to increased sales.
  • Negotiated contracts and closed agreements, maximizing profitability.
  • Demonstrated in-depth knowledge of products and services to upsell and cross-sell to clients.
  • Collaborated with the sales team to drive growth and increase market share.
  • Leveraged client base and strategic partnerships to pitch to new clients.
  • Identified customer needs, advised on best solutions, and drove sales through a strategic approach.

Business Development and Sales - Contract

Vekita: Professional Development
Oakland, CA
09.2022 - 05.2023
  • Implemented revenue strategies and sales initiatives to increase market share.
  • Enhanced sales volume by providing skilled support to new and inactive customers.
  • Directed and coordinated products, services, and sales activities.
  • Led sales planning, development, and account management to grow existing and new accounts.
  • Utilized change methodologies to increase sales and improve productivity.
  • Developed and implemented promotional strategies to increase market share.
  • Addressed marketing needs by creating and designing ads to promote goods and services.
  • Edited and post-produced final video and audio collections for distribution.

Sales & Business Development: Contract

Embark.live
Brooklyn, NY
02.2021 - 07.2021
  • Facilitated and managed business development plans based on market and industry research.
  • Developed and implemented new sales strategies to update product lines.
  • Oversaw the management and implementation of revenue strategies and customer engagement tactics.
  • Formalized the sales process to enhance operations and acquire new customers.
  • Researched and capitalized on emerging opportunities to expand the customer base.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Drove event attendance and reduced overhead through effective marketing and outreach initiatives.
  • Directed event production, assessed event success, and identified areas for improvement.
  • Trained customer service, marketing, and sales teams for events.

Elite Account Executive

Yelp, Inc
San Francisco, CA
07.2015 - 10.2019
  • Top 10% sales rep org. wide
  • Over 1,000,000 dollars in sales as an individual contributor
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service
  • Averaged 110% of quota month-to-month
  • Researched and developed a pipeline of clients that demonstrated interest in being partners with the organization
  • Negotiated and prepared contracts, bids and order forms.
  • Mentored numerous account executives to success
  • Explained and demonstrated product solutions and services in terms that the client could understand and relate to

Steering Committee Co-Lead - Diverseburst ERG

Yelp Inc
San Francisco, CA
10.2016 - 10.2019
  • Created and implemented top performer perks package for entire sales org in 5 national offices.
  • Create, produce and market, within HQ, quarterly event programming that features multiple cultural celebrations from Lunar New Year to Black History Month

Flight Attendant

Delta Air Lines
New York, NY
01.2014 - 11.2014
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.
  • Helped guests locate seats and stow luggage in appropriate locations.

Corporate Concierge

Les Concierges
San Francisco, CA
02.2012 - 12.2013
  • Arranged appropriate travel, visas, agendas, necessary contacts and country information for executive travel to [Location] and [Location].
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Bar Staff

Norwegian Cruise Line Holdings Ltd.
Honolulu, HI
05.2010 - 03.2011
  • Replenished bar glasses, garnishes and condiments.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.

Cargo Agent

Delta Air Lines
San Francisco, CA
03.2011 - 12.2014
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Estimated freight and postal rates to track shipment costs and weights.

Sales Executive

Bang & Olufsen / European Designs
San Francisco, CA
03.2005 - 11.2006
  • Exceeded sales goals by 100% using a consultative and value-driven approach
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals

Event Planner / Sales

Self / Upstart Management
San Francisco, CA
02.1999 - 01.2020
  • Hosted large groups by engaging with attendees during annual events.
  • Drove event attendance while reducing overhead through marketing and outreach initiatives.
  • Assessed event success and identified improvement areas through client feedback.
  • Coordinated plans and specific event needs with internal personnel.
  • Oversaw event logistics, venue scheduling and accommodations.

Education

Bachelor of Arts -

San Francisco State University
San Francisco, CA

Skills

  • Customer Success
  • Sales Methodologies
  • CRM: HubSpot, Salesforce, Salesforce Lightning, Outreach, Gong IO
  • Pipeline Management
  • Remote Sales Expertise
  • Negotiation and Persuasion
  • Relationship Building
  • Time Management and Remote Collaboration Tools Proficiency

Certification

  • Licensed Property and Casualty Insurance License - Issued Feb 2024 · Expires Feb 2026

Timeline

Business Development and Sales - Contract

Vekita: Professional Development
09.2022 - 05.2023

Account Executive - Mid Market

MyCase Inc.
09.2021 - 02.2023

Sales & Business Development: Contract

Embark.live
02.2021 - 07.2021

Steering Committee Co-Lead - Diverseburst ERG

Yelp Inc
10.2016 - 10.2019

Elite Account Executive

Yelp, Inc
07.2015 - 10.2019

Flight Attendant

Delta Air Lines
01.2014 - 11.2014

Corporate Concierge

Les Concierges
02.2012 - 12.2013

Cargo Agent

Delta Air Lines
03.2011 - 12.2014

Bar Staff

Norwegian Cruise Line Holdings Ltd.
05.2010 - 03.2011

Sales Executive

Bang & Olufsen / European Designs
03.2005 - 11.2006

Event Planner / Sales

Self / Upstart Management
02.1999 - 01.2020

Bachelor of Arts -

San Francisco State University

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Ryan GardeAccount Executive