Ryan Gardella
Customer Service
Ocala,FL
Summary
Driven professional with extensive experience in customer service and adept in CRM software proficiency and team motivation. Excelled in enhancing customer satisfaction by implementing effective retention strategies and mentoring programs. Demonstrates a goal-oriented mindset and exceptional professionalism, significantly boosting company reputation and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Retention Specialist
DIRECTV® Official
09.2020 - 09.2024
- Negotiated mutually beneficial solutions for both the company and its clients when handling cancellations or refunds requests.
- Reduced hold times by streamlining processes for faster issue resolution during peak hours.
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
Loan Officer and Claim Agent
Embassy Loans
Cooper City, Florida
06.2015 - 09.2020
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Assistant Manager
Walmart
Coral Springs, Florida
02.2007 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Some College (No Degree) - Business Administration
Broward College
Davie, FL 09.1998 - 05.2000
High School Diploma -
Broward Christian School
Plantation, FL 08.1998 - 03.2000
Skills
- Call center experience
- Email Etiquette
- CRM software proficiency
- Telephone Manner
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Goal-oriented mindset
- Professionalism and Ethics
- Teamwork capabilities
- Customer service experience
- Product Knowledge
- Customer service background
- Excellent Communication
Timeline
Customer Service Retention Specialist
DIRECTV® Official
09.2020 - 09.2024
Loan Officer and Claim Agent
Embassy Loans
06.2015 - 09.2020
Assistant Manager
Walmart
02.2007 - 04.2015
Some College (No Degree) - Business Administration
Broward College
09.1998 - 05.2000
High School Diploma -
Broward Christian School
08.1998 - 03.2000
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