Ryan Gardiner
Jacksonville,NC
Summary
Contribute significant improvements in product positioning and brand visibility for new and existing go to market products by using my multi faceted industry experience.
Overview
11
11
years of professional experience
Work History
Senior Product Specialist, Digital Deal
CarGurus
Cambridge, MA
02.2022 - Current
- Collaborate closely with Product & Product Ops teams in early development of CG Digital Deal
- Signed, onboarded, and trained dealers for CG pilots such as AutoFi, Reservation Deposits, & Direct Credit App
- Collected onboarding information and manually entered it to activate features such as Convert/Digital Deal, APRs, Dealer Fees, Financing, Notifications, Hard Pull Financing, Deposits and more
- Train, offer continued education, and troubleshooting to dealers on Digital Deal to help reduce churn
- Offer continued training and education to cross collaborative teams such as AMs and AEs through documents, office hours, meetings, presentations, support slack channels and more
- Key player in finding product bugs, and reporting them in the appropriate channels
Service Advisor
Lexus of Warwick
Warwick, RI
11.2016 - 02.2022
- Greet all service department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients
- Resolve client complaints in a timely manner using problem solving skills and attention to detail
- Use of Reynolds & Reynolds software and SNAP Tools to maintain a customer-centric mentality by building relationships with clients
- Create a repair order for each client detailing the client's complaint and verifying client information
- Provide an outline of the vehicle needs for preventative maintenance and future repairs
- Provide each client with unparalleled customer service while being knowledgeable about the product and services provided
Service Advisor
BMW of Warwick
Warwick, RI
10.2013 - 11.2016
- Provide each client with unparalleled customer service
while being knowledgeable about the product and
services provided.
• Maintain customer satisfaction index rating at average
or higher regional standards through active delivery
and follow up.
• Review all recommended services present and future.
Client follow up after service visit to confirm
satisfaction. - Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Client follow up after service visit to confirm satisfaction
Education
Entrepreneurship - Entrepreneurial Studies
JOHNSON & WALES UNIVERSITY
Providence, Rhode IslandSome College (No Degree) - Business Administration and Management
RHODE ISLAND COLLEGE
Providence, RISkills
- Reynolds & Reynolds Software
- SNAP Tools
- Certified Service Advisor
- Excellent CSI metrics
- Slack
- SalesForce
- Microsoft
- Jira
- Calendly
- seismic
- Wiki
Timeline
Senior Product Specialist, Digital Deal
CarGurus
02.2022 - Current
Service Advisor
Lexus of Warwick
11.2016 - 02.2022
Service Advisor
BMW of Warwick
10.2013 - 11.2016
Entrepreneurship - Entrepreneurial Studies
JOHNSON & WALES UNIVERSITY
Some College (No Degree) - Business Administration and Management
RHODE ISLAND COLLEGE
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