I bring several years of experience in customer service, along with a solid history of hard work. I have a detail-oriented approach to addressing queries and concerns.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Mcdonalds
Susanville
08.2022 - 07.2024
Trained new crew members on operational procedures and customer service standards.
Demonstrated proper use of equipment, ensuring safety and efficiency.
Led by example, upholding company policies and exemplifying desired behaviors.
Provided constructive feedback and one-on-one coaching to employees.
Host
Lumberjacks Restaurant
Susanville
09.2019 - 05.2022
Greeted guests warmly and promptly upon arrival.
Assisted servers by coordinating guest flow during busy shifts.
Maintained cleanliness and organization of the host station area.
Handled guest inquiries and resolved issues with professionalism.
Trained new hosts on procedures and customer service standards.
Greeted guests and gathered information to seat groups or place on waitlist.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Managed incoming calls during busy shifts.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Assisted other departments when needed such as bussing tables or delivering food orders.
Processed payments from customers using a POS system.
Stayed attentive to server availability and table turnover to quickly seat guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.