Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Gardiner

Manhattan

Summary

I bring several years of experience in customer service, along with a solid history of hard work. I have a detail-oriented approach to addressing queries and concerns.

Overview

5
5
years of professional experience

Work History

Crew Trainer

Mcdonalds
Susanville
08.2022 - 07.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Provided constructive feedback and one-on-one coaching to employees.

Host

Lumberjacks Restaurant
Susanville
09.2019 - 05.2022
  • Greeted guests warmly and promptly upon arrival.
  • Assisted servers by coordinating guest flow during busy shifts.
  • Maintained cleanliness and organization of the host station area.
  • Handled guest inquiries and resolved issues with professionalism.
  • Trained new hosts on procedures and customer service standards.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Processed payments from customers using a POS system.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

Bachelor of Science - Political Science

Kansas State University
Manhattan, KS
12-2026

Associate of Science - Criminal Justice

Lassen Community College
Susanville, CA
05-2024

Skills

  • Customer service
  • Conflict resolution
  • Public speaking

References

References available upon request.

Timeline

Crew Trainer

Mcdonalds
08.2022 - 07.2024

Host

Lumberjacks Restaurant
09.2019 - 05.2022

Bachelor of Science - Political Science

Kansas State University

Associate of Science - Criminal Justice

Lassen Community College
Ryan Gardiner