Submitted loan applications to underwriter for verification and recommendations.
Originated, reviewed, processed, closed and administered customer loan proposals.
Recommended loan approvals and denials based on customer loan application reviews.
Maintained strict confidentiality of bank records and client information.
Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Table Games Supervisor
JACK Casino Cleveland
Cleveland, Ohio
08.2017 - 09.2020
Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Monitored chips purchases, table inventories and player win ratios.
Oversaw area games to maintain security and compliance.
Watched closely to catch errors and notified surveillance of irregularities.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Performed paperwork required for monetary transactions.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Contacted security department to discuss potential or confirmed illegal activities and cheating.
Observed players for signs of cheating, notifying security staff of discovered evidence.
Table Games Dealer
Jack Cleveland
Cleveland, Ohio
05.2016 - 09.2017
Inspected, shuffled and delivered the cards to guests in play at the gaming table.
Dealt various casino games such as Blackjack, Roulette, Baccarat, 3-Card Poker, 4-Card Poker, Crazy-4 Poker, Let-It-Ride, Pai-Gow Poker and Mississippi Stud.
Explained house rules, such as game rules and betting limits, to patrons.
Exchanged paper currency for playing chips and coin money.
Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
Verified currency and computed payable odds to pay winning bets.
Resolved guest complaints quickly, effectively and tactfully.
Table Games Dealer
Caesars Entertainment
Cleveland, Ohio
09.2012 - 05.2016
Inspected, shuffled and delivered the cards to guests in play at the gaming table.
Dealt casino games such as Blackjack, Roulette, Baccarat, Texas Bonus Hold 'Em, 3-Card Poker, 4-Card Poker, Let-It-Ride, Pai-Gow Poker, Mississippi Stud and Poker.
Explained house rules, such as game rules and betting limits, to patrons.
Exchanged paper currency for playing chips and coin money.
Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
Verified currency and computed payable odds to pay winning bets.
Resolved guest complaints quickly, effectively and tactfully.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH
2009
Skills
Licensed in 8 states for mortgages
Ohio Licensed Gaming Worker
Federal gaming laws knowledge
Team player
Natural leader
Exceptional mental math skills
Creative problem solver
Superb communication skills
Timeline
Loan Officer
Nations Lending Corporation
02.2021 - 10.2021
Table Games Supervisor
JACK Casino Cleveland
08.2017 - 09.2020
Table Games Dealer
Jack Cleveland
05.2016 - 09.2017
Table Games Dealer
Caesars Entertainment
09.2012 - 05.2016
Bachelor of Arts - Psychology
Kent State University
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