Ryan Gibson

Lead Role and Expanded Responsibilities

• Took on a lead role within the team, assuming greater responsibility across multiple areas.
• Conducted site surveys for new projects, ensuring technical feasibility and infrastructure readiness.
• Collaborated with management on budgeting for upcoming projects, including cost forecasting for the fiscal year.
• Oversaw off-site updates to distribution systems across multiple states.
• Managed warehouse operations and purchase order (PO) systems for the team, streamlining inventory and procurement processes.
• Served as the primary point of contact for CSG (Programming) authorizations within the test groups.
• Provided support in software jamming and recovery for a wide variety of set-top boxes.
• Continued to update and maintain test areas, integrating new hardware and software configurations to support ongoing development and testing efforts.

Transition to Lab Setups and Campus-Wide Distribution

• Transitioned back into lab environments and campus-wide distribution projects.
• Collaborated with a small team to plan and implement the upgrade of campus distribution systems to fiber infrastructure.
• Worked closely with individual groups across three buildings to design and build RF distribution systems, supporting office spaces, cubicles, and lab test setups.
• Ensured customized RF solutions met the technical needs of each area, aligning with overall system goals.

Staff Engineering Technician Responsibilities

• Assist management in auditing tester accounts to ensure compliance and proper access control.
• Act as a liaison between development teams and testers by relaying critical feedback to improve product quality and performance.
• Serve as the point of contact (POC) for the new Alpha reporting site, ensuring all reported issues are documented in Rally and properly tracked by the development teams.
• Perform Go/No-Go testing to identify software bugs and assess readiness for field deployment.
• Manage the daily setup of the demo room, including jamming software into all receiver models using Linux-based tools.
• Handle all CSG authorizations for development and alpha accounts, maintaining access integrity and supporting testing workflows.

Senior Engineering Technician – Leadership & Project Coordination

• Continued to expand leadership responsibilities within the team, serving as the primary point of contact (POC) for new projects.
• Assigned technicians to individual products based on project scope, technical requirements, and team strengths.
• Facilitated internal discussions to develop and implement strategic plans for launching new products into the Beta community.
• Ensured smooth handoffs, clear communication, and timely execution throughout the project lifecycle.

Lead Technician – Co-Lead, Beta Department

• Served in a Co-Lead role for the Beta Department, supporting both Beta testers and internal Beta technicians.
• Ensured daily operations ran smoothly and efficiently by coordinating resources and maintaining workflow continuity.
• Assigned tasks to Beta technicians to ensure full coverage of all job functions and responsibilities.
• Acted as the primary point of contact for addressing questions, concerns, and issues from both internal teams and the Beta tester community.

Engineering Technician III – Project Planning & Operational Support

• Took on increased responsibilities, including planning future projects and managing daily trouble tickets for the TSI OPS group.
• Led infrastructure upgrades such as the Plenum rework and reconfiguration of all EVG desks.
• Installed and managed new patch panels for both upper and lower EVG areas, as well as for the STA and Systems groups.
• Ensured all updates supported operational efficiency and aligned with technical and organizational goals.

Engineering Technician II – Transition to Distribution Systems

• Served as an extension of Engineering Technician I responsibilities while beginning a transition from software testing to infrastructure work.
• Focus shifted to building and maintaining the distribution systems responsible for delivering satellite signals to Building 90.
• Supported the reliability and performance of signal distribution through hands-on system maintenance and upgrades.

Engineering Technician I – Software, Hardware & Documentation Qualification

• Performed final qualification of software, hardware, and documentation by accurately executing detailed test procedures.
• Utilized both automated and manual test equipment to validate performance and functionality.
• Documented and reported all identified issues through clear verbal and written communication, contributing to continuous improvement of the test process and procedures.
• Worked directly with engineers to conduct targeted tests and delivered results in a professional format to the engineering staff for review and action.

Maintenance Assistant – Facilities Support & Project Coordination

• Responsible for the general upkeep and maintenance of Buildings 90 and 94, ensuring a clean, safe, and functional environment.
• Interacted with personnel at all levels—from service floor employees to the CEO—to address maintenance requests and ensure high levels of satisfaction with completed work.
• Acted as a project manager for various facilities-related initiatives, coordinating with outside vendors and contractors to complete tasks efficiently and to specification.
• Maintained a customer-focused approach while balancing daily responsibilities and long-term projects.

Woodshop Lead – Operations, Production & Customer Relations

• Oversaw day-to-day woodshop operations in the owner’s absence, directing projects and supervising employees to ensure timely and high-quality output.
• Handled a wide range of responsibilities including customer billing, sanding, finishing, and final product preparation.
• Managed shop inventory to maintain adequate supply levels and support uninterrupted workflow.
• Served as the primary point of contact for customer relations, addressing inquiries, providing updates, and ensuring satisfaction.
• Acted as the Quality Assurance lead, inspecting all outgoing products and performing on-site touch-up work to uphold craftsmanship standards.