Ryan Gilbert
Murfreesboro,TN
Summary
Highly proactive and results-driven IT Support Specialist with foundational experience in systems maintenance, network security, and end-user support. Expertise in efficiently diagnosing and resolving hardware and software issues to ensure maximum operational uptime. Proven ability to secure data integrity , maintain detailed system documentation, and manage user access rights effectively. Seeking to leverage strong problem-solving abilities and a commitment to technical efficiency to support advanced IT infrastructure goals.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Rutherford County Library
Murfreesboro, Tennessee
11.2023 - Current
- Resolved a broad spectrum of hardware and software issues for library staff and patrons, ensuring continuous access to critical library services.
- Managed a ticket support system, documenting support requests and resolutions accurately to build a comprehensive knowledge base for the team.
- Secured operational consistency by conducting regular system backups and actively maintaining data integrity across all servers and devices.
- Executed routine maintenance checks on library equipment, ensuring the proper functioning of vital technological resources, and minimizing unexpected downtime.
- Strengthened organizational security by assisting in the implementation and maintenance of network security protocols and firewalls.
- Controlled user access rights and created accounts for new users, streamlining the onboarding process, and maintaining secure system permissions.
- Maintained a precise inventory of IT supplies, proactively reporting needs to management to prevent service disruptions.
Retail Sales Associate
Smoke Token
Murfreesboro, Tennessee
03.2020 - 10.2023
- Completed transactions in an efficient manner while providing excellent customer service.
- Resolved customer complaints professionally by applying strong problem-solving and interpersonal skills to de-escalate conflicts, and ensure client satisfaction.
- Educated customers on product details, effectively demonstrating in-depth knowledge of store products and services to guide selection, and increase sales.
Education
Information Systems Management
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Riverdale Highschool
Murfreesboro, TN05-2019
Skills
- Help Desk Management (Ticket Support Systems)
- Hardware/Software Troubleshooting
- Network Security Protocols
- System Documentation
- Inventory Management
- Data Backup & Integrity
- User Account Management
- Systems Analysis and Design
- Linux/UNIX
- Windows Server Administration
- Customer service
- Effective Communication
Timeline
IT Support Specialist
Rutherford County Library
11.2023 - Current
Retail Sales Associate
Smoke Token
03.2020 - 10.2023
Information Systems Management
Middle Tennessee State University
High School Diploma -
Riverdale Highschool