Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline

Ryan Gilbertsen

Wesley Chapel,FL

Summary

High-performing Manager with substantial experience providing strategic leadership and governance to organizations. Proven track record of success in managing budgets and making sound business decisions. Team-oriented and driven to building relationships and fostering culture of excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Board Member

Oak Creek Community Development District of Pasco County
02.2017 - Current
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Developed and implemented strategies to drive organizational growth and development.
  • Communicated business performance, forecasts and strategies to shareholders.
  • Monitored key business risks and established risk management procedures.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Managed financial, operational and human resources to optimize business performance.

Service and Parts Manager

Moramoto
05.2024 - 12.2024
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops, and service departments for use in recreational powersports equipment such as ATVs, SxS, and PWCs of dealership national brands like Yamaha, and Kawasaki.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Installer Service Specialist

O'Reilly Auto Parts
10.2016 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Increased market share 23% by improving responsiveness and timeliness to customer needs.

Pool Maintenance Technician

Pool Works Service
11.2015 - 10.2016
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.

Service Advisor

Tire Kingdom
03.2013 - 11.2015
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.

New Car Sales Consultant

Ferman Automotive Group
03.2012 - 03.2013
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Negotiated vehicle prices and secure financing for customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated vehicles and features, and conduct test drives.
  • Outlined sales, warranty, and service procedures.
  • Completed registration paperwork and sales documentation.

Ammunition Specialist

US Army Reserve
11.2008 - 11.2011
  • Trained personnel on safe ammunition handling to prevent injuries and accidents.
  • Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
  • Supervised personnel and offered extensive mentoring and training assistance.
  • Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
  • Coordinated with other military units and agencies to support operations and align with mission.

Armed Security Officer Supervisor

Critical Intervention Services
01.2010 - 07.2011
  • Recorded incident reports with detailed accounts of occurrences.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

OTR Truck Driver

Werner Enterprises
01.2008 - 01.2010
  • Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
  • Optimized routes based on road knowledge, traffic updates and GPS data.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Ammunition, Petro Supply, Water Purification, EOD

US Army
07.2003 - 11.2007
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Oversaw reverse osmosis systems used to treat drinking water.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.
  • Educated personnel on safe handling and use of explosives, avoiding injuries.
  • Established pathways for safe removal or destruction after determining full nature of devices and explosives involved.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Regulated variables such as temperature and pressure to maintain optimal flow.
  • Supervised reception, storage and shipping of fuel.
  • Handled and transported fuel to vehicles and aircraft.
  • Tested fuel products and handled hazardous materials.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Bachelor of Science - Supervision & Management, Organizational Admin.

Pasco-Hernando State College, New Port Richey, FL
08-2025
  • Capstone Project: Emotional Intelligence in Organization Management, and Professional Development.
  • Involved evaluating EI's impact on team performance, developing strategies to improve EI in leaders, or designing training programs for organizations to enhance EI skills like self-awareness and empathy.
  • Assessing and implementing EI for professional development focuses on improving self-awareness, self-management, social awareness, and relationship management through practical exercises like active listening, seeking feedback, role-playing, and stress management.
  • Development of EI skills through dedicated training courses, workshops, mentorship, and continuous self-reflection, which helps you understand and manage your own emotions and those of others, leading to better communication, conflict resolution, and stronger leadership in any professional setting.
  • Relevant Coursework: Business Management, Accounting, Business Communication, Human Resource Management, and Business Law

Skills

  • Policy evaluation

  • Financial auditing

  • Talent development

  • Organizational leadership

  • Operational efficiency

  • Risk reduction

  • Leadership experience

  • Operational review

  • Business development

  • New business opportunities

  • Cross-functional team leadership

  • Customer relationship management

Accomplishments

  • Achieved an average of 23% increase in sales from previous year with a maximum increase of 52% by introducing a streamlined process for customer tasks and orders which was reviewed and later implemented by East Coast VP of Operations for O'Reilly Auto Parts.
  • Part of a training team for new hire team members with a high rate of success and one of the highest promoting and manager producing stores in the Tampa Florida region. Our members of management include Regional, District and Multiple Store managers.

Certification

  • First Aid, CPR, AED, Wilderness First Aid - Exp. 07/2027 American Red Cross
  • Florida Basic Recruit Law Enforcement Training - Pasco Hernando State College, Dade City, FL
  • Class A CDL, Tanker Endorsement, no restrictions - Road Master, Tampa FL
  • Florida "D" Unarmed security, and "G" Armed security training and license - S2 Institute, Clearwater, FL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service and Parts Manager - Moramoto
05.2024 - 12.2024
Board Member - Oak Creek Community Development District of Pasco County
02.2017 - Current
Installer Service Specialist - O'Reilly Auto Parts
10.2016 - 10.2019
Pool Maintenance Technician - Pool Works Service
11.2015 - 10.2016
Service Advisor - Tire Kingdom
03.2013 - 11.2015
New Car Sales Consultant - Ferman Automotive Group
03.2012 - 03.2013
Armed Security Officer Supervisor - Critical Intervention Services
01.2010 - 07.2011
Ammunition Specialist - US Army Reserve
11.2008 - 11.2011
OTR Truck Driver - Werner Enterprises
01.2008 - 01.2010
Ammunition, Petro Supply, Water Purification, EOD - US Army
07.2003 - 11.2007
Pasco-Hernando State College - Bachelor of Science, Supervision & Management, Organizational Admin.

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