Ryan Gilbertsen
Wesley Chapel,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Government Officer
Oak Creek CDD of Pasco County
02.2017 - Current
- Handled office administration and logistics.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Developed annual operating budgets and forecasts with an operating budget of 1.6 million dollars annually.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with other board of directors.
Student
Pasco-Hernando State College
03.2020 - 08.2025
- Completed rigorous readings as directed to support unit learning goals and completion of 124 applied credits with 153.68 total credits earned.
- Utilized professor office hours to clarify topics needing elaboration.
- Collaborated on group projects to complete professional deliverables.
- Took and followed detailed directions from others.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Met academic standards and expectations to maintain school enrollment.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
- Created and managed project plans, timelines and budgets.
Automotive Service Advisor
Wesley Chapel Nissan
11.2019 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted and registered customers requiring service and directed automobiles to service garage. Averaged 28 repair orders per day, with a daily average goal of $150 per RO.
- Accurately gather, detail and record service needs on work orders and provided details to technicians.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Advised management members on customer issues or mechanical repair problems.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Installer Service Specialist, Manager
O'Reilly Auto Parts
10.2016 - 11.2019
- With high accuracy, track parts and charge items to customer accounts for billing.
- Maximized performance by monitoring daily activities and mentoring team members to achieve daily, weekly, and monthly sales goals.
- Led my department and store to record numbers and achieved $1,000,000 miles stone within three years of new store opening ahead of schedule.
- Accomplished multiple tasks within established timeframes to provide unparalleled customer service.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain and improve productivity for team members KPI, and store KPI metrics
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased store revenue by cross-selling products and upselling services to customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Conducted cash handling, credit card transactions, and register close out at end of business day.
- Verified shipments against receipts and provided advice to customers about the right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Team Member
US Army
07.2003 - 11.2007
- Ammunition Specialist 55B/89B
- Explosive Ordnance Disposal 55D/89D
- Water Purification Specialist 92W
- Petroleum Supply Specialist 92F - Cross trained
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Set up and operated radio, telephonic and other communication equipment to transmit and receive orders and disposal details.
- Established pathways for safe removal or destruction after determining full nature of devices and explosives involved.
- Adhered to EPA and OSHA regulations.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Developed and implemented risk management plans for water treatment plant.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Monitored water production and tested water samples to evaluate quality and safety.
- Supervised reception, storage and shipping of fuel.
- Handled and transported fuel to vehicles and aircraft.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Tested fuel products and handled hazardous materials.
- Assembled refueling systems and equipment and performed quality assurance.
Team Member
US Army Reserve 143 ESB
11.2008 - 11.2011
- Ammunition Specialist 89B
- Motor Vehicle Operator 88M
- Print Media Specialist 46Q - OJT
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Developed original designs for print media, magazines and newspapers.
- Designed print media for use in brochures and flyers.
- Used digital media tools to aid in researching, writing and publishing.
- Conducted vehicle performance checks and performed maintenance actions.
- Trained junior team members on activation and mobilization processing.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
Education
Bachelor of Science - Supervision & Management, Organizational Admin.
08-2025
- Professional Development: Human Resource Management, Strategic Management and Decision Making,
- Relevant Coursework: Entrepreneurship and Business Management, and Financial Management
- PHSC Student Veterans Member, Warrior Scholars Member
Skills
- Contract management
- Project execution
- Infrastructure development planning
- Budget control
- Inventory control
- Sales performance optimization
- Customer service
- CRM expertise
- Prioritization and scheduling
- Strategic business development
- Facilitating performance assessments
- Staff management
- Staff training and development
- Cross-functional team management
Accomplishments
- Exceeded monthly store sales goals consistently.
- Achieved Top 10 for Commercial sales in regional market 75% of the time
- Achieved an average increase in sales over previous year of 23% with a max increase 52%.
- Improved workflow efficiency which was observed and implemented by O'Reilly Auto Parts for all new stores.
Certification
- First Aid, CPR, AED Training - expires 07/2027
- US Army Security Clearance - expired
- Class A CDL - Tanker Endorsement, No Restrictions
Timeline
Student - Pasco-Hernando State College
03.2020 - 08.2025
Automotive Service Advisor - Wesley Chapel Nissan
11.2019 - 03.2020
Government Officer - Oak Creek CDD of Pasco County
02.2017 - Current
Installer Service Specialist, Manager - O'Reilly Auto Parts
10.2016 - 11.2019
Team Member - US Army Reserve 143 ESB
11.2008 - 11.2011
Team Member - US Army
07.2003 - 11.2007
Pasco-Hernando State College - Bachelor of Science, Supervision & Management, Organizational Admin.