Ryan Gilowey

• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Addressed customer concerns with suitable solutions.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Delegated work to staff, setting priorities and goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.

Welding

Driving

• Completed regular snow clearing duties around the base area as needed.
• Performed pre-operational checks for lift, including brakes, cables and motors.
• Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions.
• Established a friendly rapport with guests, providing information about activities available in the resort area.
• Recognized unsafe behavior among riders, warned them appropriately, and if necessary barred them from using the lift again until they had received further instruction in ski etiquette.
• Trained new employees on operating procedures for lifts, safety protocols and customer service techniques.
• Communicated effectively with fellow lift operators regarding changes in weather conditions or operational status of lifts.
• Conducted emergency drills with passengers to prepare them for potential hazards on the slopes.
• Responded quickly to emergency situations such as broken chairs or sudden stops of lifts due to technical faults.
• Maintained daily log of lift operations and safety inspections.
• Managed crowd control and provided directions to passengers, enhancing their experience and safety.
• Started lift each morning and performed safety inspections.
• Checked tickets of guests boarding lift.
• Operated ski lifts, gondolas, and chairlifts, ensuring the safe boarding and disembarking of passengers.

• Implemented quality assurance processes to ensure product excellence.
• Oversaw budgeting and financial management.
• Developed policies and procedures for the organization.
• Managed daily operations of business, including hiring and training staff.
• Conducted performance reviews for employees on a regular basis.
• Developed strategic plans to increase profitability and efficiency.
• Researched potential partners in order to expand services offered.
• Collaborated with other owners on joint ventures and shared resources.
• Created marketing campaigns to attract new customers.
• Identified new opportunities for growth, expansion, and diversification.
• Developed and implemented successful sales strategies to meet business goals.
• Led startup and creation of operational procedures and workflow planning.
• Set pricing structures according to market analytics and emerging trends.

• Maintained accurate records of guest feedback and suggestions.
• Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
• Monitored customer feedback to identify areas for improvement in the customer experience.
• Evaluated employee performance regularly and provided constructive feedback for improvement.
• Ensured compliance with company policies regarding confidentiality of customer information.
• Resolved escalated customer service issues in a timely manner.
• Provided guidance and assistance to new guest service employees during onboarding process.
• Participated in weekly departmental meetings to discuss new developments or changes in processes related to guest services.

• Ensured compliance with company policies and procedures related to regional sales operations.
• Implemented effective territory management techniques across the region.
• Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
• Provided technical advice and support on product features and benefits to customers.
• Maintained accurate records of all sales activities including leads generated and closed deals.
• Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
• Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
• Led, coached and developed employees to achieve sales goals.

• Conducted weekly and monthly meetings to review progress against goals and objectives.
• Provided technical advice or assistance regarding product features or specifications.
• Resolved escalated customer inquiries or complaints in a timely manner.
• Developed strategies to increase sales volume and market share.
• Resolved customer complaints in a timely manner while maintaining excellent customer relations.
• Managed a team of sales representatives by providing guidance, training, and support.
• Prepared reports detailing performance metrics such as sales volumes and conversion rates.
• Trained new sales staff on product knowledge, sales techniques, and company policies.
• Taught new associates sales tactics and performance improvement techniques.
• Established action plans for team members and helped each person attain objectives.
• Developed effective sales team members through highly individualized coaching.
• Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.