Ryan Girard
Harrisville
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Command Center Representative
HomeX Services Group
03.2024 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Utilized computer software to answer customer queries and input accurate information.
Rapid Response Specialist
HomeX Services Group
08.2024 - 01.2025
- Ensured all company policies and procedures were being followed by recording errors for data tracking and process implementation.
- Improved customer satisfaction rates by proactively resolving internal errors.
- Collaborated with personnel from different entities in order to ensure process adherence.
- Implemented new standards to increase uniformity and efficiency in handling requests from the platforms.
- Helped to train CSRs in an expedited manner to ensure uniformity in process.
Manufacturing Technician
AccuformNMC
04.2021 - 09.2023
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assembled components to meet safety and performance standards.
- Trained and supervised production staff in use of equipment and machinery.
Restaurant Busser
Wrights Chicken Farm
02.2016 - 03.2020
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
Bachelor of Science - Business
Rhode Island College
Providence, RI05.2022
Associate of Science - Business
Community College of Rhode Island
Warwick, RI08.2019
Skills
- Production Methods
- Safety Operation Procedures
- Staff Training/Development
- Equipment Troubleshooting
- Proficiency in Microsoft Office
- Team Collaboration
- Quality Assurance
- Documentation Management
- Expert Problem Solving
- Customer Relations
Languages
Spanish
Limited Working
Timeline
Rapid Response Specialist
HomeX Services Group
08.2024 - 01.2025
Command Center Representative
HomeX Services Group
03.2024 - Current
Manufacturing Technician
AccuformNMC
04.2021 - 09.2023
Restaurant Busser
Wrights Chicken Farm
02.2016 - 03.2020
Bachelor of Science - Business
Rhode Island College
Associate of Science - Business
Community College of Rhode Island
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