Ryan Givens
Chillicothe
Summary
Multi-Talented Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in supporting customers with knowledgeable assistance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Account Manager II
Health Care Logistics
Circleville
09.2024 - Current
- 125% average sales growth YOY for the 4 quarters of 2025. The highest average in the company by 15%
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Developed tailored solutions to meet client needs in health logistics.
- Conducted regular check-ins to assess client service levels and requirements.
- Analyzed market trends to identify opportunities for account growth.
- Provided training and support for clients on product usage and features.
- Resolved client issues promptly, maintaining positive communication channels.
- Collaborated with sales teams to align strategies and enhance service offerings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
Account Executive
Rotech Healthcare
Chillicothe
06.2023 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Organized trade shows and events to promote company products or services in the marketplace.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Assisted in developing promotional materials such as flyers, catalogs, videos.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Traffic Planner
Kenworth
Chillicothe
08.2022 - 05.2023
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed paperwork and necessary information required for client shipments.
- Prioritized work based on business demands and freight delivery times.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Maintained and updated systems to drive communication with internal and external customers.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Redesigned movement of goods to minimize costs and maximize value.
Account Executive
Aramark
Columbus
09.2021 - 08.2022
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Gathered company and contact information to compile data for current and potential customers.
- Resolved customer complaints by offering creative solutions and incentives.
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
- Increased profitability within accounts by cross-selling additional products.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Chief Operating Officer
Main & High Shortstop
Frankfort
10.2006 - 07.2020
- Maximized profits through reducing expenditures and evaluating prices.
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Monitored outcome measures, program outcomes and performance improvement.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Maintained productive relationships and communication channels across organization.
- Developed and refined short- and long-term strategies to drive growth and profitability.
- Organized and oversaw capital improvement projects to maintain business viability.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Standardized and optimized scheduling and managed labor costs by leveraging labor management tools.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Implemented strategic offerings to enhance company's suite of products and services.
- Hired, trained and mentored all staff members to maximize productivity.
- Optimized
Education
Bachelor of Science - Sports And Fitness Administration
Ohio University
Athens, OH06.2005
Skills
- High Level of Personal Organization
- Effective Interpersonal Communicator
- Proven Leader
- Proven Decision maker
- Skilled with Software
Timeline
Account Manager II
Health Care Logistics
09.2024 - Current
Account Executive
Rotech Healthcare
06.2023 - Current
Traffic Planner
Kenworth
08.2022 - 05.2023
Account Executive
Aramark
09.2021 - 08.2022
Chief Operating Officer
Main & High Shortstop
10.2006 - 07.2020
Bachelor of Science - Sports And Fitness Administration
Ohio University