Summary
Overview
Work History
Education
Skills
Other Work History
Timeline
Generic

Ryan Glowacki

Cookeville,TN

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

10
10
years of professional experience

Work History

CRES Sales and Service/Rental Support Coordinator

Penske
  • Sales and Service (2018-2019) Worked in office
  • Customer service
  • Book reservations for trucks
  • Conduct service calls with customers in need of adjusting their existing reservations
  • Consistently met my sales goal expectation each month
  • Made outbound blending calls to potential customers with existing quotes
  • Thorough knowledge of all Penske rental policies and procedures
  • Thorough knowledge of all Penske coverages (LDW, SLI, Cargo, PAC and TWI)
  • Understanding of all Penske systems (e.g., Salesforce, RentalNet, Outlook, Interaction Desktop/NICE, Teams etc.)
  • Rental Support Coordinator (2019 – February 2024) Worked 100% remotely from home
  • Extensive knowledge of RentalNet
  • Assist Home Depot, Agent, and District locations with RentalNet issues/questions
  • Understanding of IRent, 24/7 Roadside Reports and other various Salesforce tools
  • Thorough understanding of how to read contracts
  • Local and One-Way rentals
  • Assist Sales and Service representatives with any questions they have
  • Handle escalated customer service issues
  • Provide coaching and guidance to Sales and Service reps when appropriate
  • Provide training to new RSC’s
  • Handle watchlist calls
  • Monitor social media
  • Respond to Texts, VOC’s and online reviews
  • Act as Supervisor on occasion when staffing is limited for leadership
  • Log revenue updates hourly and communicate updates to the rest of leadership
  • Monitor RTA’s & ensure representatives are adhering to their planned schedule
  • Log attendance via excel sheet and communicate with Workforce
  • Handle all domestic rentals
  • Handle relocation rentals
  • Respond to contact Penske emails, reply to customer emails, and handle various cases sent to us throughout the day (e.g., CDV refunds, receipt requests, voicemails, agent request forms, etc.)
  • Handle agent closings and contact customers when their pickup/ drop off location must be adjusted.

Waiter

Judy’s On Cherry
04.2014 - 06.2018
  • Buss Tables
  • Occasionally bar tend
  • Occasionally Host
  • Handle cash/credit card/ gift certificate transactions
  • Serve tables
  • Customer service
  • Train new employees
  • Responsible for all opening and closing procedures
  • Proficiency in multi-tasking
  • Ability to perform under high stress conditions
  • Ability to remain calm and collective in situations where customers become upset
  • Ability to follow specific directions or requests for large parties or special events.

Furniture Delivery/Warehouse Associate

Pinky’s Furniture
11.2008 - 11.2012
  • Operate Forklift
  • Follow safety requirements when operating forklift
  • Open, inspect, and assemble furniture (when assembly required) including chairs, tables, bedroom sets, sofas etc
  • Load and unload box truck
  • Operate box truck safely
  • Responsible for unloading and delivering furniture to the customer’s house or desired location without causing damage to their house, property, or new furniture
  • Responsible for handling credit card and cash transactions including paperwork at customers home
  • Customer service skills required
  • Knowledgeable of basic tools (hammer, screwdriver, drills, etc.)

Education

Skills

  • Financial Management
  • Information Collection
  • Resource Allocation
  • Administrative Leadership
  • Data Entry
  • Database Management
  • Project Management
  • Document Management
  • Recordkeeping
  • Project Support
  • Negotiation
  • Customer Service

Other Work History

Very good customer service skills. Most of my work history is heavily rooted in customer service. Experience also in deli/meat/seafood department Also have a background in warehouses. Order picker, robot operator for metal castings.

Timeline

Waiter

Judy’s On Cherry
04.2014 - 06.2018

Furniture Delivery/Warehouse Associate

Pinky’s Furniture
11.2008 - 11.2012

CRES Sales and Service/Rental Support Coordinator

Penske

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Ryan Glowacki