Ryan Goins
Sanborn,ND
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, demonstrated across roles at Habana and Blackdot Mortgage. Excels in strong multitasking and customer service, achieving consistent client retention and exceeding sales targets. Skillfully balances multiple accounts, ensuring cleanliness and efficiency in high-pressure environments. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Waiter
Habana
07.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Mortgage Loan Officer
Blackdot Mortgage
06.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Waiter
Habana
09.2017 - 08.2020
Account Executive
Acra Lending
08.2019 - 12.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
No Degree - Business
Irvine Valley College
5500 Irvine Center Dr, Irvine, CA 92618Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Customer Service
Timeline
Waiter
Habana
07.2023 - Current
Mortgage Loan Officer
Blackdot Mortgage
06.2023 - Current
Account Executive
Acra Lending
08.2019 - 12.2022
Waiter
Habana
09.2017 - 08.2020
No Degree - Business
Irvine Valley College
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